Blog

The most crucial element of any organisation is its customers. Typically, the more customers you have, the more successful your business. And the best...

Over the last few years the importance of customer experience and satisfaction has grown significantly. Many organisations even consider it to be more...

We’re delighted to have once again been recognised for our survey software’s performance and high customer satisfaction scores, with a triple-award wi...

We’re thrilled to announce that we’ve just been shortlisted as DL100 finalists, where we will be competing to be crowned ‘Digital SME of the Year’ on...

We’re excited to announce that we’ve been shortlisted as a finalist under the Customer Centric Organisation category for this year’s UK Business Award...

With retail sales falling by a record 18.1% year on year in April and consumer confidence at its lowest point since February 2009, it will come as no...

We’re thrilled to have been recognised as ‘Champions’ under the ‘Feedback Management Software’ and ‘Survey & Polling Software’ of Crozdesk.com’s marke...

Following the Market Research Society’s announcement that all face-to-face research should cease and the government’s subsequent lockdown to contain t...

If you’re one of our users with a team account – you may have noticed that we’ve been running a beta test on a new version of the User Management sect...

If you’re to obtain the greatest value from your online survey, you’ll need to remove all the unhelpful responses your results. From respondents who ‘...

We’re delighted to be crowned ‘Trusted Vendor’ under the ‘Survey & Polling Software’ category of top industry portal Crozdesk.com. The award is alread...

In times of crisis, the ability to remain calm and maintain effective communications is essential to keeping businesses running smoothly, which is exa...

While remote working had already been growing rapidly – with a rise of 159% since 2005 and 11x faster than the rest of the workforce, the recent unpre...

We’re thrilled to report that our Head of Sales and Support, Emma Stone, has just won international acclaim for her work in developing and optimising...

We’re delighted to announce that we’ve just had our Cyber Essentials PLUS accreditation extended for the fifth year in a row, which puts us in the ver...

The rapid spread of Covid-19 is creating a difficult time for families, communities and businesses around the world. Considering the situation, I want...

Have you ever wondered if you’re communicating the right messages to your prospects? Or maybe you are worried that these communications are not connec...

Fresh on the back of the many accolades we won during 2019, we are delighted to be award winners so soon again in 2020! We’ve achieved a Quality Choic...

Something that’s come back to us as a point of feedback recently was that the default survey theme used on most SmartSurvey Surveys was looking a litt...

It doesn’t matter whether you’re a novice or a seasoned professional. No matter how many surveys you have created before, there will always be times w...

A few months ago, we started a limited beta test of our new export tool. We’re really happy to announce that the testing period is now complete, and t...

We are delighted to announce that we have been shortlisted as a finalist for the ‘Innovations in Customer Feedback’ and ‘Innovations in Collaboration...

Your ability to gain the quality insights you need to make better decisions will depend on how many people respond to and complete your survey. So, it...

Consider any product or goods you own or buy regularly and it’s likely that it will have undergone extensive rounds of testing before you purchased it...

Considering that 79% of customers are more likely to make another purchase from a company that provides them with a good experience, it makes sound bu...

Surveys and consultations are vital to the ongoing development of policy and transparency in decision making across the public sector. However, many o...

Capturing employee engagement data is essential to knowing how satisfied and motivated your team is at work. Motivated employees are more likely to pe...

With nearly two-thirds of respondents stating that personal experience has a major influence on their decisions about which brands they choose to do b...

Given the value of content marketing to businesses today and the industry’s ongoing growth, which is set to be worth more than $400 billion by 2021 –...

Internet connectivity has exposed light to every dark corner of the world. The implications of the internet for carrying out surveys and analysis are...

Soup or Smoked Salmon? Turkey or Beef? Christmas Pudding or Trifle? Yes, the annual work Christmas bash is just about upon us. If you, or any of your...

Whether you’re a fully-fledged e-commerce company or any other business that’s looking to increase their customer reach, chances are your website is o...

In today’s crowded marketplace it can be a challenge to cut through the noise and keep one step ahead of your competitors, which is why building a str...