Getting started with new software can sometimes be daunting, so we can help you by taking you through the process of sending out your first survey together, with one of our friendly and knowledgeable customer success managers guiding you through every step of the process.

Whether it's general guidance on how to use SmartSurvey, or how to implement advanced and complex techniques or solutions, we can put together a remote survey training programme that suits you and your needs.

All our enterprise clients get access to a named account manager as their point of contact for queries, support, and managed services. Every manager is an experienced user and can call on our network of internal support resources to deal with any issue.

Our survey support is class-leading, with an expert, multi-line team able to identify and advise on any issue. Get help over the phone, or via our internal ticketing system. Responses are fast and we resolve 70% of tickets at the first contact, and 90% within 24 hours.

Our enormous survey help knowledge base is filled with over 200 helpful and useful articles about how to create surveys, distribute them, make and share reports, access advanced features, maximise accessibility and more. We're constantly adding new guides, often in response to a need identified for a specific use case.

Our blog takes a step away from the technical detail and instead is there to give tips, ideas, and best practices around the wider subject of online surveys and their applications. Regularly updated, it's a great resource, regardless of your level of expertise.