Build better feedback programmes without the complexity
Why choose SmartSurvey over Alchemer?
Launch surveys faster every time
Build branded surveys with advanced logic and reach people across any channel without long projects.
Open feedback to more of the team
Bring more people into the feedback process without hitting user caps too soon or jumping to enterprise.
Get rapid support from a human
Get phone, chat or email help from our team during UK business hours on paid plans.
Run advanced feedback collection
Use advanced question types, response translation, and multi-survey aggregation without an upgrade.
SmartSurvey vs Alchemer
| Capability | SmartSurvey | Alchemer |
|---|---|---|
| Omnichannel feedback collection |  |
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| Advanced survey logic | |
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| Branded surveys | |
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| Dashboards and reporting | |
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| Advanced AI feedback analysis | |
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| Email sending, tracking and reminders | |
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| Cross-tab reporting | |
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| TURF analysis | |
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| Multiple export types | |
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| AI translation for surveys and responses | |
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| Data stored securely in UK | |
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| Cyber Essentials Plus | |
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| NHS DSPT | |
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| Price match guarantee | |
|
Translate surveys and responses with AI
Auto-translate surveys in seconds, then see responses in your language.
Launch multilingual surveys fast
Auto-translate every question and text in one click.
Read responses in your language
Open-text replies translate as they arrive.
Analyse feedback across markets
AI sentiment and themes work in 54+ languages.
Share feedback insights with anyone
Turn responses into live dashboards stakeholders can use.
Track results as they come in
Watch responses arrive live without exports.
Filter and slice responses fast
Drill into segments, dates, or specific groups.
Share with decision makers
Send live dashboards to the people who act.
Understand open-text feedback faster
Let AI surface themes, sentiment, and the issues that matter.
Spot themes across responses
Get groupings that show what people raised.
Read the mood without guessing
Tell positive from negative comments fast.
Save hours on manual sorting
Skip the spreadsheet trawl and focus on action.
Get support from real people
Dedicated support on paid plans. Phone, chat, and email included.
Speak to a real person, not a bot
Phone, chat, and email support on paid plans.
Get assistance moving from Alchemer
Free migration included for new customers.
Get answers fast when it matters
Talk to people who understand your needs and can actually help.
Customer testimonials
“SmartSurvey combines user-friendliness with the security we need. It’s helped us make data-driven decisions to deliver better experiences.”
Frequently asked questions
SmartSurvey is built for teams that want advanced surveys, live dashboards, AI-assisted analysis, and follow-up tools in one feedback collection platform. Alchemer is powerful, especially for workflow automation and broad integration projects. SmartSurvey is better suited to teams that want to launch quickly, collaborate easily, and act on feedback without unnecessary complexity.
Yes. SmartSurvey can embed surveys into websites and apps, connect to Salesforce and HubSpot for contact data, push results into Power BI for reporting, and offer API and webhook access for custom integrations. Most common tools your team relies on will connect without a long project.
Yes. SmartSurvey is ISO27001 certified and Cyber Essentials Plus accredited. Data is encrypted in transit with TLS and at rest with AES. We are fully GDPR compliant and offer localised data storage options for teams that need data held in specific regions.
Yes. You can see SmartSurvey in action with a personalised demo, and a trial is available so your team can build and test surveys before you commit. The fastest way to get started is by requesting a demo with our team.
Pricing depends on your team size, number of responses, and the features you need. SmartSurvey is built to stay predictable as your feedback programme grows, so you can plan with confidence rather than facing surprise costs at the next tier. Book a demo to get started.
Alchemer's individual and small-team plans are designed for up to three users, with larger teams moving to Business Platform pricing. SmartSurvey is a strong fit for growing teams that want more people involved in feedback collection, analysis, and action without immediately moving into a custom enterprise package.
For most feedback programmes, yes. SmartSurvey supports advanced survey logic, branding, multi-channel distribution, dashboards, exports, and AI-assisted analysis. Alchemer has an advantage for specialist market research features such as conjoint analysis, heatmaps, card sorting, and video dial testing, so research-heavy buyers should compare those requirements carefully.
Both platforms support closed-loop feedback. Alchemer is more workflow-led, with automation and routing across connected systems. SmartSurvey is better positioned for teams that want a simpler, feedback-first way to assign, track, and act on important responses from one platform.
Alchemer may be a better fit if you need a broad enterprise integration layer, advanced market research question types, in-app mobile feedback SDKs, or reputation management across reviews and social channels. SmartSurvey is the better fit when you want a focused, easy-to-use feedback platform your team can launch, manage, and scale quickly.
Yes. SmartSurvey can help teams move existing surveys, rebuild key workflows, set up dashboards, and get ready to collect feedback again with confidence. The goal is to make switching feel simple, structured, and low-risk.
