Design

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Man using best practice advice to plan his next survey
Survey Best Practices
June 17, 2024
Survey Best Practices

Best practice advice from the initial design and question choice of your survey to distribution and reporting of results.

Good practice results when you implement more ethical processes into your survey building
10 Ethical Considerations For Your Next Survey
May 17, 2024
10 Ethical Considerations For Your Next Survey

Given that surveys are one of the most effective ways to get data and insights, you’ll want to maximise their quality and reliability, which ethical survey practices can help with. We show you how.

Picture depicting the importance of allowing for inclusion and diversity in all of your surveys
Tips For Creating More Inclusive Surveys
May 1, 2024
Tips For Creating More Inclusive Surveys

While inclusion is crucial for nurturing a more diverse workplace and addressing inequalities in many industries, it’s also vital to building stronger, more representative surveys. We show you how.

Woman exploring her user experience of a new tablet device
The Best User Experience Metrics and KPIs To Measure It
April 15, 2024
The Best User Experience Metrics and KPIs To Measure It

From how easy it is to navigate, to how simple it is to use. There’s lots to think about when it comes to the user experience for a product or service. We explore key metrics and KPIs to measure UX.

Picture that depicts how our Enterprise Plus users can add a custom logo to their surveys dashboard
The Benefits Of A Branded Surveys Dashboard
April 12, 2024
The Benefits Of A Branded Surveys Dashboard

From increased user confidence and trust to enhanced data reliability, decision-making and more. We investigate the many benefits of a branded surveys dashboard.

Dashboard product picture depicting the need for best practice when creating survey dashboards
6 Best Practices For Creating Effective Survey Dashboards
February 15, 2024
6 Best Practices For Creating Effective Survey Dashboards

From your subject matter and audience to considerations around form and functionality. There is lots to think about when you’re building a survey dashboard. Get on track with our best practice tips.

Picture depicting a survey optimised for a smartphone user
Mobile First Surveys: Tips To Design More Mobile Friendly Surveys
June 27, 2023
Mobile First Surveys: Tips To Design More Mobile Friendly Surveys

With 30% of people already filling out surveys using a smartphone and that figure only set to grow further, creating a mobile first survey is now a necessity, rather than a nice to have.

Man starting to write a new survey
How To Write A Survey
June 12, 2023
How To Write A Survey

When it comes to gathering responses from different audience groups to help ascertain their thoughts, feelings and opinions, there’s nothing better than a survey.

Woman views a range of infographic images
Survey Data: Using Infographics To Enhance Your Survey Insights
April 27, 2023
Survey Data: Using Infographics To Enhance Your Survey Insights

Having created your survey, and then distributed, gathered and analysed its data, you’ll be looking to report on your findings.

Man in deep thought about choosing the right survey platform
How To Choose an Online Survey Provider
November 3, 2022
How To Choose an Online Survey Provider

Whether you’re a student or micro business, an SME or a much larger sized organisation. There’s lots of reasons why you might want to conduct a survey...

Man losing focus working through a long survey
Survey Fatigue and How to Avoid It
October 6, 2022
Survey Fatigue and How to Avoid It

Alarmed about a recent drop in your survey’s response rates? Worried how this might affect the quality of your data and the insight you’re able to gle...

People completing an online survey
Improving Survey Response Rates
September 8, 2022
Improving Survey Response Rates

Whatever rationale you have for conducting your survey, you’ll want to achieve as healthy a response rate as you can. The reason for this is that if i...

Emojis depicting satisfied customers
How Do We Measure Customer Experience? 
June 20, 2022
How Do We Measure Customer Experience? 

Given the state of today’s marketplace where customers and not sellers have all the power, keeping your customers loyal and content is crucial.

Location for survey presentation
How to Present Survey Results
September 1, 2021
How to Present Survey Results

Having worked hard on your survey design and achieved some great results, you’ll want to maximise their value with those who matter.

Examining the Importance of High Contrast Accessibility in Accommodating Low Vision Users
June 17, 2021
Examining the Importance of High Contrast Accessibility in Accommodating Low Vision Users

As an organisation, we’ve been working hard on accessibility issues. And although we still have some way to go, we’re fully committed to ensuring our...

Watch: Discussing Accessible Survey and Chart Design
May 19, 2021
Watch: Discussing Accessible Survey and Chart Design

For Global Accessibility Awareness Day (GAAD) 2021 our accessibility consultant, Katherine Moonan, invited colour blind football commentator, Cameron...

SmartSurvey Delivers On Accessibility
January 7, 2021
SmartSurvey Delivers On Accessibility

Accessible surveys offer benefits for all users, so we’re delighted to announce that we’ve launched the first release of our accessible survey theme....

The Importance Of Anonymity In Employee Surveys
November 19, 2012
The Importance Of Anonymity In Employee Surveys

Among surveys conducted to yield data on diverse aspects of products, services etc., employee survey types are important as they establish the satisfa...

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