Customer Service Training Feedback Survey Template

1. How would you rate the overall quality of the training content?

The answer should be a single choice:

1. Excellent
2. Good
3. Average
4. Poor
5. Very poor

2. Did the training content meet your expectations?

The answer should be a single choice:

1. Yes, it exceeded my expectations
2. Yes, it met my expectations
3. No, it fell short of my expectations

3. Were there any topics or areas of the training content that you found confusing or unclear?

The answer should be a single choice:

1. Yes
2. No

4. How would you rate the overall delivery of the training?

The answer should be a single choice:

1. Excellent
2. Good
3. Average
4. Poor
5. Very poor

5. Did the trainer communicate the information effectively?

The answer should be a single choice:

1. Yes, very effectively
2. Yes, somewhat effectively
3. No, not very effectively

6. Was the pace of the training appropriate?

The answer should be a single choice:

1. Yes, it was just right
2. Yes, it was a little too slow
3. No, it was too fast

7. Were the training materials (slides, handouts, etc.) helpful in understanding the content?

The answer should be a single choice:

1. Yes, very helpful
2. Yes, somewhat helpful
3. No, not very helpful

8. Were the training materials visually appealing and easy to read?

The answer should be a single choice:

1. Yes, very appealing and easy to read
2. Yes, somewhat appealing and easy to read
3. No, not very appealing or easy to read

9. How satisfied were you with the customer service training?

The answer should be a single choice:

1. Very satisfied
2. Somewhat satisfied
3. Neutral
4. Somewhat dissatisfied
5. Very dissatisfied

10. What did you like most about the customer service training?

The answer should be a multi line text input.

11. What changes or improvements would you suggest for future customer service training?

The answer should be a multi line text input.