Not-for-profit member satisfaction survey questions in this example
1. Overall, how satisfied are you with your membership with our not-for-profit organisation?
The answer should be a single choice:
- Extremely satisfied
- Very satisfied
- Moderately satisfied
- Slightly satisfied
- Not at all satisfied
2. How likely are you to recommend our not-for-profit organisation to others?
The answer should be a single choice:
- Extremely likely
- Very likely
- Moderately likely
- Slightly likely
- Not at all likely
3. How frequently do you use our services or attend our events?
The answer should be a single choice:
- Daily
- Weekly
- Monthly
- A few times a year
- Rarely or never
4. How satisfied are you with the membership benefits we offer?
The answer should be a single choice:
- Extremely satisfied
- Very satisfied
- Moderately satisfied
- Slightly satisfied
- Not at all satisfied
5. Which of the following membership benefits have you used? (Check all that apply)
The answer should be a multiple choice:
- Discounts on services or products
- Access to exclusive events
- Networking opportunities
- Educational resources
6. How important are the following membership benefits to you? (Rate from 1-5, with 1 being not important at all and 5 being extremely important)
The answer should be a single choice:
- Discounts on services or products
- Access to exclusive events
- Networking opportunities
- Educational resources
7. How satisfied are you with the communication you receive from our not-for-profit organisation?
The answer should be a single choice:
- Extremely satisfied
- Very satisfied
- Moderately satisfied
- Slightly satisfied
- Not at all satisfied
8. Which of the following communication channels do you prefer to receive information from our not-for-profit organisation? (Check all that apply)
The answer should be a multiple choice:
- Social media
- Postal mail
- Text message
9. How likely are you to engage with our not-for-profit organisation on social media?
The answer should be a single choice:
- Extremely likely
- Very likely
- Moderately likely
- Slightly likely
- Not at all likely
10. Have you volunteered or participated in any of our not-for-profit organisation’s programs or events?
The answer should be a single choice:
- Yes
- No
11. If yes, how satisfied were you with your experience?
The answer should be a single choice:
- Extremely satisfied
- Very satisfied
- Moderately satisfied
- Slightly satisfied
- Not at all satisfied
12. If no, what has prevented you from volunteering or participating in our programs or events? (Check all that apply)
The answer should be a multiple choice:
- Lack of time
- Lack of interest
- Lack of information