Not-for-profit Member Satisfaction Survey Template

This Not-for-profit Member Satisfaction survey is designed to gather feedback and insights from members about their experiences with the not-for-profit organisation.

The survey covers topics such as general satisfaction, membership benefits, communication and engagement, and volunteer and involvement opportunities. It includes a mix of answer choice types and is split into sections for ease of completion.

The results of the survey will help the not-for-profit organisation to identify areas of strength and areas for improvement, with the ultimate goal of enhancing member satisfaction and engagement.

Number of Questions
12
Time to complete:
4 minutes
Categories:

Not-for-profit member satisfaction survey questions in this example

1. Overall, how satisfied are you with your membership with our not-for-profit organisation?

The answer should be a single choice:

  1. Extremely satisfied
  2. Very satisfied
  3. Moderately satisfied
  4. Slightly satisfied
  5. Not at all satisfied

2. How likely are you to recommend our not-for-profit organisation to others?

The answer should be a single choice:

  1. Extremely likely
  2. Very likely
  3. Moderately likely
  4. Slightly likely
  5. Not at all likely

3. How frequently do you use our services or attend our events?

The answer should be a single choice:

  1. Daily
  2. Weekly
  3. Monthly
  4. A few times a year
  5. Rarely or never

4. How satisfied are you with the membership benefits we offer?

The answer should be a single choice:

  1. Extremely satisfied
  2. Very satisfied
  3. Moderately satisfied
  4. Slightly satisfied
  5. Not at all satisfied

5. Which of the following membership benefits have you used? (Check all that apply)

The answer should be a multiple choice:

  1. Discounts on services or products
  2. Access to exclusive events
  3. Networking opportunities
  4. Educational resources

6. How important are the following membership benefits to you? (Rate from 1-5, with 1 being not important at all and 5 being extremely important)

The answer should be a single choice:

  1. Discounts on services or products
  2. Access to exclusive events
  3. Networking opportunities
  4. Educational resources

7. How satisfied are you with the communication you receive from our not-for-profit organisation?

The answer should be a single choice:

  1. Extremely satisfied
  2. Very satisfied
  3. Moderately satisfied
  4. Slightly satisfied
  5. Not at all satisfied

8. Which of the following communication channels do you prefer to receive information from our not-for-profit organisation? (Check all that apply)

The answer should be a multiple choice:

  1. Email
  2. Social media
  3. Postal mail
  4. Text message

9. How likely are you to engage with our not-for-profit organisation on social media?

The answer should be a single choice:

  1. Extremely likely
  2. Very likely
  3. Moderately likely
  4. Slightly likely
  5. Not at all likely

10. Have you volunteered or participated in any of our not-for-profit organisation’s programs or events?

The answer should be a single choice:

  1. Yes
  2. No

11. If yes, how satisfied were you with your experience?

The answer should be a single choice:

  1. Extremely satisfied
  2. Very satisfied
  3. Moderately satisfied
  4. Slightly satisfied
  5. Not at all satisfied

12. If no, what has prevented you from volunteering or participating in our programs or events? (Check all that apply)

The answer should be a multiple choice:

  1. Lack of time
  2. Lack of interest
  3. Lack of information

Need inspiration?

Get further ideas for your questionnaire with our list of 30 member satisfaction survey questions. Covering member engagement, quality of service, value for money, communication, facilities and resources, overall experience, and more, you're sure to find suggestions to use or adapt.

Get started and create your first survey

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