Vendor Feedback Survey Template

1. How did you initially hear about this vendor?

The answer should be a single choice:

1. Referral
2. Advertisement
3. Online search

2. Was the vendor's proposal process easy to understand?

The answer should be a single choice:

1. Yes
2. No, it was unclear
3. No, it was too complicated

3. How satisfied were you with the vendor's overall performance?

The answer should be a single choice:

1. Very satisfied
2. Satisfied
3. Neutral
4. Dissatisfied
5. Very dissatisfied

4. Did the vendor deliver on the agreed-upon timelines?

The answer should be a single choice:

1. Always
2. Mostly
3. Sometimes
4. Rarely
5. Never

5. Was the vendor's work of high quality?

The answer should be a single choice:

1. Yes, consistently
2. Yes, but with occasional issues
3. No, not consistently

6. How responsive was the vendor to your requests and concerns?

The answer should be a single choice:

1. Very responsive
2. Somewhat responsive
3. Not very responsive
4. Not at all responsive

7. How clear was the vendor's communication throughout the project?

The answer should be a single choice:

1. Very clear
2. Somewhat clear
3. Not very clear
4. Not at all clear

8. Did the vendor proactively communicate any project changes or issues?

The answer should be a single choice:

1. Always
2. Mostly
3. Sometimes
4. Rarely
5. Never

9. Would you recommend this vendor to a colleague or another department?

The answer should be a single choice:

1. Definitely
2. Probably
3. Not sure
4. Probably not
5. Definitely not

10. Would you consider using this vendor again in the future?

The answer should be a single choice:

1. Definitely
2. Probably
3. Not sure
4. Probably not
5. Definitely not