Customer support survey questions in this example
To get you started quickly, this questionnaire template comes pre-populated with example questions you may wish to ask to get feedback on your customer support function. These can be amended, and questions added or removed, to meet your exact needs. Other question types are available, and any template customer survey can be styled to reflect the identity of your business or products.
1. On a scale of 1 to 5, where 1 is extremely dissatisfied and 5 is extremely satisfied, how would you rate your overall experience with our support team?
The answer should be a single choice:
- 1
- 2
- 3
- 4
- 5
2. On a scale of 1 to 5, where 1 is not at all effective and 5 is extremely effective, how would you rate the effectiveness of our support team in resolving your issue?
The answer should be a single choice:
- 1
- 2
- 3
- 4
- 5
3. Was your issue completely resolved?
The answer should be a single choice:
- Yes
- No
4. How much time did it take us to address your questions and concerns?
The answer should be a single choice:
- Much shorter than expected
- Shorter than expected
- About what I expected
- Longer than expected
- Much longer than expected
5. Overall, how satisfied were you with the experience with our customer support?
The answer should be a single choice:
- Extremely satisfied
- Very satisfied
- Somewhat satisfied
- Not so satisfied
- Not at all satisfied
6. Do you have any additional comments about the effectiveness of our support team in resolving your issue?
The answer should be a multi line text input.
