Customer retention survey questions in this example
1. What is your age range?
The answer should be a single choice:
- 18-24
- 25-34
- 35-44
- 45-54
- 55+
2. What is your gender?
The answer should be a single choice:
- Male
- Female
- Other
3. What is your current employment status?
The answer should be a single choice:
- Full-time employment
- Part-time employment
- Self-employed
- Retired
- Unemployed
- Student
4. How would you rate the quality of our products/services?
The answer should be a single choice:
- Highly Satisfied
- Satisfied
- Neutral
- Dissatisfied
- Highly Dissatisfied
5. How would you rate the value for money of our products/services?
The answer should be a single choice:
- Excellent
- Good
- Fair
- Poor
- Very Poor
6. How would you rate the level of customer service you received from our team?
The answer should be a single choice:
- Excellent
- Good
- Fair
- Poor
- Very Poor
7. How likely are you to recommend our products/services to friends and family?
The answer should be a single choice:
- Definitely will
- Likely
- Not sure
- Unlikely
- Definitely will not
8. What do you like most about our products/services?
The answer should be a multi line text input.
9. What do you like least about our products/services?
The answer should be a multi line text input.
10. Do you have any suggestions for improvements to our products/services?
The answer should be a multi line text input.
11. Is there anything that would make you more likely to use our products/services in the future?
The answer should be a multi line text input.
