Customer Loyalty Survey Template

1. On a scale of 1 to 10, how satisfied are you with the products or services you have received from us? (1 being least satisfied, 10 being most satisfied)

The answer should be a single choice:

1. 1
2. 2
3. 3
4. 4
5. 5
6. 6
7. 7
8. 8
9. 9
10. 10

2. How likely are you to recommend our company to a friend or colleague?

The answer should be a single choice:

1. Very unlikely
2. Somewhat unlikely
3. Neutral
4. Somewhat likely
5. Very likely

3. What do you like most about our products or services?

The answer should be a multi line text input.

4. What do you like least about our products or services?

The answer should be a multi line text input.

5. How easy was it to find the information you were looking for on our website?

The answer should be a single choice:

1. Very difficult
2. Somewhat difficult
3. Neutral
4. Somewhat easy
5. Very easy

6. How was the quality of your interaction with our customer service representative?

The answer should be a single choice:

1. Poor
2. Fair
3. Good
4. Very good
5. Excellent

7. Have you had any issues with our products or services that were not resolved to your satisfaction?

The answer should be a single choice:

1. Yes
2. No

8. If yes, please explain the issue and how it was resolved (or not resolved) to your satisfaction.

The answer should be a multi line text input.

9. What keeps you coming back to our company?

The answer should be a multi line text input.

10. What would cause you to switch to a different company?

The answer should be a multi line text input.

11. How can we improve your overall experience with our company?

The answer should be a multi line text input.