Customer Feedback Survey Template

1. How satisfied are you with the quality of the products you purchased from us?

The answer should be a single choice:

1. Very dissatisfied
2. Dissatisfied
3. Neutral
4. Satisfied
5. Very satisfied

2. How likely are you to recommend our products to a friend or colleague?

The answer should be a single choice:

1. Very likely
2. Likely
3. Neither likely nor unlikely
4. Unlikely
5. Very unlikely

3. What could we improve about our products?

The answer should be a multi line text input.

4. How satisfied are you with the customer service you received?

The answer should be a single choice:

1. Very dissatisfied
2. Dissatisfied
3. Neutral
4. Satisfied
5. Very satisfied

5. Was your issue resolved to your satisfaction?

The answer should be a single choice:

1. Yes
2. No

6. What could we improve about our customer service?

The answer should be a multi line text input.

7. How easy was it to find what you were looking for on our website?

The answer should be a single choice:

1. Very easy
2. Easy
3. Neither easy nor difficult
4. Difficult
5. Very difficult

8. How satisfied are you with the overall experience of using our website?

The answer should be a single choice:

1. Very dissatisfied
2. Dissatisfied
3. Neutral
4. Satisfied
5. Very satisfied

9. What could we improve about our website?

The answer should be a multi line text input.