Customer Engagement Survey Template

1. How long have you been a customer of our company?

The answer should be a single choice:

1. Less than 6 months
2. 6 months to 1 year
3. 1-2 years
4. 2-5 years
5. More than 5 years

2. How did you first hear about our company? (Select all that apply)

The answer should be a multiple choice:

1. Online search
2. Social media
3. Friends or family
4. Advertisement
5. Event or trade show

3. How satisfied are you with the overall quality of the product/service you received?

The answer should be a single choice:

1. Very satisfied
2. Somewhat satisfied
3. Neither satisfied nor dissatisfied
4. Somewhat dissatisfied
5. Very dissatisfied

4. Ease of use:

The answer should be a single choice:

1. 1
2. 2
3. 3
4. 4
5. 5

5. Features:

The answer should be a single choice:

1. 1
2. 2
3. 3
4. 4
5. 5

6. Performance:

The answer should be a single choice:

1. 1
2. 2
3. 3
4. 4
5. 5

7. Value for money:

The answer should be a single choice:

1. 1
2. 2
3. 3
4. 4
5. 5

8. What do you like most about our product/service?

The answer should be a multi line text input.

9. What improvements or additional features would you like to see in our product/service?

The answer should be a multi line text input.

10. Have you contacted our customer support in the past 6 months?

The answer should be a single choice:

1. Yes
2. No

11. How satisfied are you with the customer support you received?

The answer should be a single choice:

1. Very satisfied
2. Somewhat satisfied
3. Neither satisfied nor dissatisfied
4. Somewhat dissatisfied
5. Very dissatisfied

12. Responsiveness:

The answer should be a single choice:

1. 1
2. 2
3. 3
4. 4
5. 5

13. Knowledge of the support staff:

The answer should be a single choice:

1. 1
2. 2
3. 3
4. 4
5. 5

14. Resolution of your issue:

The answer should be a single choice:

1. 1
2. 2
3. 3
4. 4
5. 5

15. What could we do to improve our customer support experience?

The answer should be a multi line text input.

16. How likely are you to continue using our products/services in the future?

The answer should be a single choice:

1. Extremely likely
2. Likely
3. Neither likely nor unlikely
4. Unlikely
5. Extremely unlikely

17. How likely are you to recommend our products/services to a friend or colleague? (0 being Not at all likely and 10 being Extremely likely)

The answer should be a single choice:

1. 0
2. 1
3. 2
4. 3
5. 4
6. 5
7. 6
8. 7
9. 8
10. 9
11. 10

18. Please share any additional comments or suggestions you may have for our company.

The answer should be a multi line text input.