HIAL Passengers with Reduced Mobility (PRM) Survey

3. Which airline did you fly with?

4. How old were you when you travelled?

Under 25
25 - 44
45 - 64
65 and over

5. Regarding the assistance you required at the airport, which of the following applies? (tick all that apply)

6. What was the date of travel for your outbound flight from this airport?

	DD/MM/YYYY

7. What was the date of travel for your inbound flight to this airport?

	DD/MM/YYYY

8. Did your journey involve a connecting flight at a UK airport – i.e. did your journey involve changing aircraft at a UK airport in order to complete your journey?

Yes
No
Don't know/Can't remember

9. How did you book your flight?

On the website of the airline or tour operator
By phoning the airline or tour operator
On the website of a travel agent or price comparison service
By phoning a travel agent or flight comparison service
In person at a travel agent shop
Through my company’s travel agent or department
Patient Travel
Can’t remember
Other (please specify):

10. Did you pre-book the airport assistance more than 48 hours before you arrived at the airport?

Yes
No
Don’t know/Can’t remember

11. Please rate the quality of the assistance that was provided to you to help you get through the airport

12. Please rate the quality of the assistance that was provided to you to help you board the aircraft, move to your seat and, if required, store your cabin baggage

13. Please rate the general helpfulness and courtesy of the airport staff in meeting your assistance needs

14. Would you like to tell us anything about the assistance you received that fell below your expectations? If so, please comment below

15. Would you like to tell us anything about the assistance you received that met or exceeded your expectations? If so, please comment below

16. Please rate the quality of the assistance that was provided to you to help you move from your seat, retrieve your cabin baggage (if required) and disembark the aircraft

17. Please rate the quality of the assistance that was provided to you to help you move from the arrival gate, through immigration (if an international flight) and baggage collection, and out of the airport building

18. Please rate the general helpfulness and courtesy of the airport staff in meeting your assistance needs

19. Would you like to tell us about your disability or assistance needs? If so, please describe them here or add any further comments regarding the assistance you have been provided.

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