The M&S Pension Scheme feedback survey

This survey is for your views on the website, portal and Scheme communications only. If you have a specific question about your pension benefits please contact the admin team or log into the portal

We continuously look to improve how we communicate with all our members and your feedback will help shape how we improve the website and our future communications with you.

Thank you for taking the time to complete the form. If you would like to share feedback on more than one communication channel, please complete a separate survey form for each one.

All feedback is confidential.

I’d like to provide feedback on: *

Scheme website
Member portal
Pension Increase (letter for retired members)
Pensions Update (newsletter)
Retirement Estimate (quotation pack)
Letter/email received from the administrator
Other (please specify which communication in the further comments box at the bottom of this form)

With the above communication in mind, please rate the following: *

	Very good	Good	Neither good nor poor	Poor	Very poor
Ease of finding information	Ease of finding information Very good	Ease of finding information Good	Ease of finding information Neither good nor poor	Ease of finding information Poor	Ease of finding information Very poor
Information was clear and easy to understand	Information was clear and easy to understand Very good	Information was clear and easy to understand Good	Information was clear and easy to understand Neither good nor poor	Information was clear and easy to understand Poor	Information was clear and easy to understand Very poor
Information is written in a way that is easy to read	Information is written in a way that is easy to read Very good	Information is written in a way that is easy to read Good	Information is written in a way that is easy to read Neither good nor poor	Information is written in a way that is easy to read Poor	Information is written in a way that is easy to read Very poor
Links to external sources of information	Links to external sources of information Very good	Links to external sources of information Good	Links to external sources of information Neither good nor poor	Links to external sources of information Poor	Links to external sources of information Very poor
Appearance and design	Appearance and design Very good	Appearance and design Good	Appearance and design Neither good nor poor	Appearance and design Poor	Appearance and design Very poor
Diagrams, examples and graphics	Diagrams, examples and graphics Very good	Diagrams, examples and graphics Good	Diagrams, examples and graphics Neither good nor poor	Diagrams, examples and graphics Poor	Diagrams, examples and graphics Very poor

Please let us know if you have any further comments about how we can improve the Scheme website, portal or any communications you receive from the Scheme.