IT Service desk feedback form

IT Service desk feedback form

Please complete the sections below

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1. Please tell us your work location *

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2. How did you contact the Service Desk? *

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3. If you contacted the Service Desk by phone, how quickly was your call answered? *

Less than 2 mins
2 – 5 min
5 – 10 mins
More than 10 mins
N/A

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4. If you contacted the Service Desk by phone was the service desk agent courteous and polite? *

Yes
No
Unsure
N/A

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5. If you contacted the Service by phone was the service desk agent knowledgeable in helping you? *

Yes
No
Unsure
N/A

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6. Overall, how would you rate the service you received from the Service Desk *

Excellent
Good
Average
Needs some improvement
Unsatisfactory

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7. If your call was escalated to another IT Team for resolution, how would you rate the service they provided? *

Excellent
Good
Average
Needs improvement
Unsatisfactory
N/A

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8. How quickly was your issue resolved? *

Resolved at point of contact
Within 1 Day
1 - 2 Days
2-5 Days
Over 5 Days

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9. How would you rate the IT service overall? *

5 Excellent
4 Good
3 Average
2 Needs improvement
1 Unsatisfactory

10. Please leave any additional comments or feedback below

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