We are required by the Regulator for Social Housing to measure and publish tenant satisfaction on an annual basis to benchmark our performance and identify areas for improvement. You can find last years results here: Tenant Satisfaction Measures (TSMs) | Woking Borough Council
Our tenant satisfaction survey takes 10 minutes to complete. We are only able to accept one response per household. Complete the survey and you could be in with a chance of winning a £100 voucher or one of five £50 vouchers for sharing your thoughts.
The survey questions relate to the housing services we provide as your landlord and cover themes such as keeping your home in good repair, building safety, responding to complaints, keeping you informed and looking after your neighbourhood.
Please make sure you have your Tenancy Reference number, found on your Tenant Satisfaction Survey letter, close by before carrying out the survey.