1. How do you book your appointments?
2. Were you able to make the appointment easily? (is the online system easy to use? Did it take long to get through on the phone? Was the appointment at a convenient time for you?
3. Were you happy with the length of the wait between trying to make the appointment and seeing the GP?
4. Were you offered an appointment with your usual doctor? A nurse practitioner? A specific service? (asthma clinic etc)
5. If you needed to book a follow up appointment, how easy was it do to?