Motivation and Buying Experience

1. Why You Purchased and How the Experience Was

 

1. On a scale of 1 to 5, with 1 being poor and 5 being excellent, please rate the following characteristics of your sales representative.

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Knowledge of the product
Courteousness
Helpfulness
Quickness and efficiency
Ability to complete transaction
 

2. Please list the products that you have purchased

 

3. Why was the product bought (select one only)?

 

4. Where was the product purchased?

 

5. Please indicate why you purchased this product in this location

 

6. How often have you shopped here before?

 

7. Please comment on your overall experience.

 

8. Would you purchase a different product in the same manner?

 

9. If you chose “no” or “perhaps”, could you tell us why?

 

10. How much did you pay for your product?

 

11. Did you receive a discount or did you use coupons?

 

12. How would you rate the value of your product?

 

13. Please use this space to include any questions or comments you may have about the survey or your responses.

 

14. All your answers will be held in the strictest of confidentiality. If, however, you wish us to contact you to discuss any questions you may have, please complete the form below.