On behalf of planning authorities, the National Customer and Stakeholder Satisfaction Survey is an annual survey undertaken by the National Planning Improvement Team in the Improvement Service. This survey is intended to be filled out by all users of the Planning Authorities in Scotland to collect your views on the service you have received. We will use this to identify areas for improvement.
The survey should only take a few moments of your time and all your responses help the Planning Authorities improve their offer to you.
Please note that this survey seeks feedback on your experiences only in relation to the Planning Authority and not other services such as Building Standards.
Please respond with one entry per planning authority - if you have interacted with more than one planning authority in the last 12 months please complete a separate survey to record this.
This survey is designed to be anonymous and does not ask you to provide any personal information. All information you include will be shared with the relevant Planning Authority service for the purpose of improving the service and processed according to the council privacy policy.
If there are any aspects of this survey or any issues you want to discuss further, please contact the local authority planning service directly, as we cannot respond directly to any specific issues raised in the survey. Details can be found on the relevant local authority's website.
If you have any issues with the survey itself, please contact research@improvementservice.org.uk
This question requires an answer
1. Please select the planning authority that your response relates to: *
2. What has your interaction with the planning authority been within the last 12 months? (Tick all that apply)
3. How would you describe yourself