Non-emergency Patient Transport (NEPT) is a free transport service for people who, due to their mobility needs or medical condition, are unable to travel safely by other means for medical care. NEPT in Surrey is provided by the EMED Group. You are usually eligible to use NEPT if:
- Your medical condition means you cannot use other forms of transport without damaging your health.
- Your mobility means that you would be unable to use any other means of transport - for example, stretcher patients.
- You need the skills and support of specialist patient transport staff - for example, to administer oxygen during the journey.
Healthwatch Surrey champions the voice of local people to shape, improve and get the best from NHS, health and social care services. As an independent statutory body, we have the power to make sure decision makers listen to your feedback.
We would love to hear your feedback about using EMED to travel to and from hospital appointments, including appointments in community hospitals.
Healthwatch Surrey is seeking your experiences of booking and using EMED services, which is transport booked in advance, not an ambulance called in an emergency. The transport booked may be a small minibus, an ambulance style vehicle or a taxi and may have the name EMED on it.
Responses to this survey are anonymous. The closing date for the survey is Sunday 6 April 2025.
5 people who complete the survey before midnight on 6 April 2025 will be selected at random to receive a £10 voucher. Those selected will be notified within 1 month of the close of the survey.
There are 24 questions (plus 10 optional demographic questions), and it will take about 12 minutes to complete.
Thank you in advance for your feedback it will help inform future service development.
Please consent to us storing and anonymously using your answers by ticking the box in question 1 of this survey. We store your data in accordance with current UK data protection legislation, for more information please see our Privacy statement - Healthwatch Surrey.
You can withdraw or amend your consent at any time by contacting us via:
Email: enquiries@healthwatchsurrey.co.uk
Phone: 0303 303 0023
SMS (text only) or WhatsApp: 07592 787533.