Dental Professional Feedback Form
1. Feedback
We are committed to providing a high standard of customer service. To help us monitor and improve our level of service, we would appreciate it if you could take the time to complete and return this questionnaire. The questions relate to the service you have received from the Dental Complaints Service team, rather than the decision reached.
This question requires an answer
1. I was satisfied with the notice given prior to the meeting
2. I was satisfied with the overall length of time it took to resolve my complaint
This question requires an answer
3. The information I received about the Dental Complaints Service
4. I received clear and helpful information
This question requires an answer
5. I received clear and courteous communication from the Dental Complaints Service staff during the complaints handling process
6. I was satisfied with the level of support I received from my Complaints Officer during the complaints handling process
7. I was satisfied with the overall customer service I received from the Dental Complaints Service
8. What aspect of your service experience did you like most?
9. What aspect of your service experience could have been improved?
10. Would you like to be contacted in relation to the feedback you have provided?
This question requires an answer
11. Please provide your case and contact details below: *