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Customer Service Satisfaction
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1.
Question 1.
During your most recent purchase, how did you contact us?
In Person
By Telephone
Via Internet
Through a dealer or retailer
Other
This is required
Input box for - Other
2.
Question 2.
I found suitable information to help me with my query.
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
3.
Question 3.
How quickly did you get through to a sales person?
Immediately
Within 5 minutes
5-10 minutes
10-20 minutes
More than 20 minutes
4.
Question 4.
Do you think we... (Select all that apply)
Quickly identified the problem
Handle the query professionally
Help you understand the cause and how to solve the problem
Appear knowledgeable and competent about the subject
5.
Question 5.
How quickly was the problem resolved?
Immediately
Within a day
Between 1 and 3 days
Between 3 and 7 days
More than a week
The problem still exists
6.
Question 6.
How many times did you contact us before we resolved this issue for you?
Once
Twice
Three Times
More than Three times
7.
Question 7.
Overall, how satisfied are you with the customer service experience that you received from us?
Very Dissatisfied
Somewhat Dissatisfied
Neutral
Somewhat Satisfied
Very Satisfied
8.
Question 8.
If you were less than totally satisfied, what could have been done to serve you better?