Please complete this Adult Social Care Customer Survey to share your views about your experience when receiving support from Adult Social Care. Your feedback will help us improve people’s experiences of Adult Social Care services. Please do not use this survey to report a safeguarding concern or to request an assessment or support. If you need an assessment or changes to your support plan, or to report any safeguarding concerns please contact Adult Social Care through the following options:
To request assistance from Adult Social Care please complete one of our portal forms.
My support needs and financial assessment
Alternatively you can contact the Community Access team Mon to Thurs 8.30am until 4.45pm and Friday 8.30am until 4.15pm . Phone: 0300 1237034.
If you have an urgent concern outside these hours, or over a bank holiday, please call the Emergency Duty Team (out of hours). Phone: 01244 977277
The results of the survey will remain anonymous unless you choose to share your contact details with us.
The survey takes approximately 5 minutes to complete.
How to complete this questionnaire:
If there are any questions that you do not wish to answer, please feel free to leave them blank.
To ensure that your response is submitted, please press the ‘Finish survey’ button at the end of the questionnaire.
Completing the questionnaire is voluntary and all the information you provide will be treated in the strictest of confidence. No information will be released that could identify an individual, household or organisation. If you would like to know more about how we use and store the information you give us please read our Privacy Notice
We would only ever contact you regarding your answers if you indicate that there is a risk to your, or someone else’s, health and safety, or that you are experiencing a serious problem with your care. In this case someone who may not be your social worker or care worker will contact you to discuss the appropriate next steps. Please note that to enable contact to be made with you, your contact information will need to be provided in the contact information section of this survey.
Council information is also available in audio, Braille, large print or other formats. If you would like a copy in a different format, in another language or require a BSL interpreter, please email equalities@cheshirewestandchester.gov.uk, telephone 0300 123 8 123 or textphone 18001 01606 275 757.