Ambulance survey 2023

We want to ensure everyone using ambulance services gets the best possible care. 

This survey aims to better understand your experience around using urgent care services, including, but not limited to, the Ambulance Service.. We will ask questions based on your patient journey, and by taking part in this survey, you will help shape NHS services to make them better for local people.

The survey is led by Healthwatch, an independent organisation who represent the voice of local people on health and social care issues. We work to make sure your voice is heard to improve care. Healthwatch will share what they learn from the survey responses with the London Ambulance Service.

This survey is anonymous (no one will see any of your personal information); however, at the end of this survey, you will have the option to leave us your name and contact details, in case you want to keep in touch this is so we can let you know the outcome of the survey and give you the opportunity to be involved in designing future services. This will be stored separately from your survey answers.