Customer Engagement Framework Consultation

As part of Riverside's commitment to residents and customers, they offer opportunities and activities for residents to influence and improve services. This could be through a survey, a formal resident/customer committee or another activity, where we review performance and hold the organisation to account when things don't go well.

The Resident/Customer Task and Finish Group have been working with Riverside staff and with the Tenant Participation Advisory Service (TPAS) over the last six months to design a new customer engagement framework - new ways for residents/customers to provide feedback and improve services. This is called a customer engagement framework.

We would like your views on our discussions so far and will use your responses to make sure customer views are listened to in Riverside and that resident/customer feedback is used to influence service design and improvements.

Thank you for your time!

1. Are you a tenant, shared owner, or leaseholder? *

2. How involved would you like to be in influencing or improving Riverside services? Please select all that apply: *

Not at all - I just want a nice place to live
I'm not sure - I'd be interested in knowing more
I'd like to be asked my opinion sometimes
I'd like to be consulted about Riverside services
I'd like to join a local group (Residents Associations) to help improve my neighbourhood
I'd like to be involved in reviewing or monitoring specific services (like complaints or policies/procedures) or by representing my neighbourhood
I'd like to be involved in a committee or Board that helps monitor, improve or change services for residents/customers

Customer Engagement Framework Consultation - Task and Finish Group

1. Introduction

1. Are you a tenant, shared owner, or leaseholder? *

2. How involved would you like to be in influencing or improving Riverside services? Please select all that apply: *