State of the Industry Report Volume II

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Capacity's State of the Industry Survey & Report

Conducted amongst industry's leading wholesale players, Capacity’s State of the Industry Report 2020 will provide an exclusive statistical and strategic benchmark look at the current state of the wholesale carrier industry and what the future areas of opportunity are.

ALL details will remain confidential and anonymous, and thank you for taking part and having your say on the biggest trends in the space!

Sponsored by:

1. At ITW we used the hashtag #keepingtheworldconnected. What is the most important thing the industry can do to keep the world connected? *

2. If you’re in the wholesale connectivity business, what has been the impact from Covid-19 in the first half of 2020? *

3. If you’re in the enterprise connectivity business, what has been the impact from Covid-19 in the first half of 2020? *

4. Over the next 12 months – July 2020 to June 2021 – what do you expect to happen to the overall telecoms market size? *

5. Over the next 12 months – July 2020 to June 2021 – what do you expect to happen to staff numbers in the industry? *

6. Over the next 12 months – July 2020 to June 2021 – what do you expect to happen to M&A and consolidation deals in telecoms? *

7. Over the next 12 months – July 2020 to June 2021 – what do you expect to happen to bankruptcies and restructurings in telecoms? *

8. How has the industry as a whole coped with working from home since early 2020? *

9. How has the company you work for coped with working from home since early 2020?

10. What are the priorities for terrestrial coverage over the next five years? (tick all that apply) *

11. What are the priorities for subsea routes over the next five years? *

Back-up existing routes
Connecting poorly served islands, even though the cost is prohibitive
Invest in new routes between major population centres – e.g. across the Arctic
Creating route diversity
Finding lower latency routes
Other (please specify):

12. Over the next five years salaries in the industry will … *

13. How much do you foresee gaming affecting telecoms networks? *

14. Which technologies do you think are the biggest disruptors in the gaming space? (tick all that apply) *

15. How do you expect gaming to grow over the next 12 months? *

Less than 10%
10 – 20%
20 – 50%
More than 50%

16. What demands will telcos see from its customers over the next 12 months to support the uptick in gaming? (tick all that apply) *

17. How important/prominent is diversity in your company strategy? *

A lot
A little
Not much
Very little

18. What percentage of senior management in your company are female? *

Less than 10%
10 – 20%
20 – 50%
More than 50%

19. When it comes to the engagement of women and ethnic minority employees does your company offer the following. (tick all that apply) *

Mentorship
Focus/break out groups
Professional development on diversification themes
D&I working groups
Funding for new initiatives and employee ideas
Observance of a range of cultural and religious holidays
None of the above

20. What part will diversity play in future telco innovation *

21. Does your organisation have an environmental strategy? *

Yes, has for some time
Yes, recently implemented
No but it’s on the radar
Not applicable

22. What does it cover? (tick all that apply) *

23. To June 2021, is your investment in environmental strategies likely to: *

Increase
Remain the same
Decline

24. How much has Covid-19 influenced this outlook? *

Considerably
Some what
It hasn’t yet, but that could change
Not at all

25. How do you expect demand for VOICE services to perform over the next 12 months? *

26. How do you expect demand for DATA services to perform over the next 12 months? *

27. Is your company well positioned to cope with VOICE demand? *

Yes
No
Maybe

28. Is your company well positioned to cope with DATA demand? *

Yes
No
Maybe

29. What are the most important factors in managing demand for telecommunications services? (tick all that apply) *

30. What are the main drivers of growth for data? (tick all that apply) *

31. What are the main opportunities in the market? (tick all that apply) *

32. What are the most important factors for supporting the growth of the telecoms sector? (tick all that apply)

33. Which of the following companies are your wholesale customers? (tick all that apply) *

34. How would you describe your relationship with regulators? *

35. Are governments doing enough to support telecoms? *

Yes
No
Maybe
They don't need to help

State of the Industry Report Volume II

1. Questions
Page 1 of 2

1. At ITW we used the hashtag #keepingtheworldconnected. What is the most important thing the industry can do to keep the world connected? *

2. If you’re in the wholesale connectivity business, what has been the impact from Covid-19 in the first half of 2020? *

3. If you’re in the enterprise connectivity business, what has been the impact from Covid-19 in the first half of 2020? *

4. Over the next 12 months – July 2020 to June 2021 – what do you expect to happen to the overall telecoms market size? *

5. Over the next 12 months – July 2020 to June 2021 – what do you expect to happen to staff numbers in the industry? *

6. Over the next 12 months – July 2020 to June 2021 – what do you expect to happen to M&A and consolidation deals in telecoms? *

7. Over the next 12 months – July 2020 to June 2021 – what do you expect to happen to bankruptcies and restructurings in telecoms? *

8. How has the industry as a whole coped with working from home since early 2020? *

9. How has the company you work for coped with working from home since early 2020?

10. What are the priorities for terrestrial coverage over the next five years? (tick all that apply) *

11. What are the priorities for subsea routes over the next five years? *

12. Over the next five years salaries in the industry will … *

13. How much do you foresee gaming affecting telecoms networks? *

14. Which technologies do you think are the biggest disruptors in the gaming space? (tick all that apply) *

15. How do you expect gaming to grow over the next 12 months? *

16. What demands will telcos see from its customers over the next 12 months to support the uptick in gaming? (tick all that apply) *

17. How important/prominent is diversity in your company strategy? *

18. What percentage of senior management in your company are female? *

19. When it comes to the engagement of women and ethnic minority employees does your company offer the following. (tick all that apply) *

20. What part will diversity play in future telco innovation *

21. Does your organisation have an environmental strategy? *

22. What does it cover? (tick all that apply) *

23. To June 2021, is your investment in environmental strategies likely to: *

24. How much has Covid-19 influenced this outlook? *

25. How do you expect demand for VOICE services to perform over the next 12 months? *

26. How do you expect demand for DATA services to perform over the next 12 months? *

27. Is your company well positioned to cope with VOICE demand? *

28. Is your company well positioned to cope with DATA demand? *

29. What are the most important factors in managing demand for telecommunications services? (tick all that apply) *

30. What are the main drivers of growth for data? (tick all that apply) *

31. What are the main opportunities in the market? (tick all that apply) *

32. What are the most important factors for supporting the growth of the telecoms sector? (tick all that apply)

33. Which of the following companies are your wholesale customers? (tick all that apply) *

34. How would you describe your relationship with regulators? *

35. Are governments doing enough to support telecoms? *

36. What are the key regulatory issues facing the telecoms market? (tick all that apply) *

State of the Industry Report Volume II

1. QuestionsPage 1 of 2

1. At ITW we used the hashtag #keepingtheworldconnected. What is the most important thing the industry can do to keep the world connected? *

2. If you’re in the wholesale connectivity business, what has been the impact from Covid-19 in the first half of 2020? *

3. If you’re in the enterprise connectivity business, what has been the impact from Covid-19 in the first half of 2020? *

4. Over the next 12 months – July 2020 to June 2021 – what do you expect to happen to the overall telecoms market size? *

5. Over the next 12 months – July 2020 to June 2021 – what do you expect to happen to staff numbers in the industry? *

6. Over the next 12 months – July 2020 to June 2021 – what do you expect to happen to M&A and consolidation deals in telecoms? *

7. Over the next 12 months – July 2020 to June 2021 – what do you expect to happen to bankruptcies and restructurings in telecoms? *

8. How has the industry as a whole coped with working from home since early 2020? *

9. How has the company you work for coped with working from home since early 2020?

10. What are the priorities for terrestrial coverage over the next five years? (tick all that apply) *

11. What are the priorities for subsea routes over the next five years? *

12. Over the next five years salaries in the industry will … *

13. How much do you foresee gaming affecting telecoms networks? *

14. Which technologies do you think are the biggest disruptors in the gaming space? (tick all that apply) *

15. How do you expect gaming to grow over the next 12 months? *

16. What demands will telcos see from its customers over the next 12 months to support the uptick in gaming? (tick all that apply) *

17. How important/prominent is diversity in your company strategy? *

18. What percentage of senior management in your company are female? *

19. When it comes to the engagement of women and ethnic minority employees does your company offer the following. (tick all that apply) *

20. What part will diversity play in future telco innovation *

21. Does your organisation have an environmental strategy? *

22. What does it cover? (tick all that apply) *

23. To June 2021, is your investment in environmental strategies likely to: *

24. How much has Covid-19 influenced this outlook? *

25. How do you expect demand for VOICE services to perform over the next 12 months? *

26. How do you expect demand for DATA services to perform over the next 12 months? *

27. Is your company well positioned to cope with VOICE demand? *

28. Is your company well positioned to cope with DATA demand? *

29. What are the most important factors in managing demand for telecommunications services? (tick all that apply) *

30. What are the main drivers of growth for data? (tick all that apply) *

31. What are the main opportunities in the market? (tick all that apply) *

32. What are the most important factors for supporting the growth of the telecoms sector? (tick all that apply)

33. Which of the following companies are your wholesale customers? (tick all that apply) *

34. How would you describe your relationship with regulators? *

35. Are governments doing enough to support telecoms? *

36. What are the key regulatory issues facing the telecoms market? (tick all that apply) *

1. Questions
Page 1 of 2