About this survey
We are seeking your views about the pharmacies you use. By completing this survey, you can help us to make sure that local pharmacy services in your area are providing the right offer and support for you and your family.
A pharmacy or chemist is a place where you can get a prescription dispensed, buy medicines, or ask a pharmacist for advice. A pharmacist is the most qualified person in the pharmacy to dispense and sell medicines and give advice.
The Government requires all Health and Wellbeing Boards to produce an assessment of their local pharmaceutical services every three years. This document is called the Pharmaceutical Needs Assessment (PNA) and the next PNA must be published by 1 October 2025. The local Health and Wellbeing Board is a partnership of key leaders from the local health and care system who work together to improve the health and wellbeing of their local population.
The responses you provide should be on your typical use of your local pharmacy. If you have a complaint, you should in the first instance, use the complaints procedure of that pharmacy. The pharmacy will also have an escalation process if your issue cannot be resolved. If you feel that you could not resolve your issues with the pharmacy directly then please contact NHS England » Feedback and complaints about NHS England or phone 0300 311 22 33 for further options.
The survey is anonymous and should take about 15-20 minutes to complete.
What happens to my views?
Only members of the public health team will be able to see the responses. Any information you provide is private and confidential and will not be shared. Only overall results of this consultation will form part of the PNA. Data is stored and analysed only for the purpose of producing the 2025 – 2028 Pharmaceutical Needs Assessment and for no other purpose and will be destroyed within 9 months of the final PNA being published.
We will always process and store your personal data securely and confidentially. Please see our Privacy Notice for more information.
If you have any questions about this survey, please email Public Health Liverpool
If you feel that you could not resolve your issues with the pharmacy directly then please contact NHS England » Feedback and complaints about NHS England or phone 0300 311 22 33 for further options.