Who is Healthwatch?
Healthwatch is the independent voice for patients and service users. We gather your views of health and social care services to ensure they are heard by the people in charge.
What is this survey about?
The NHS securely collects and stores patient information to provide care. This includes details like medical history, test results, and treatments received from GPs, hospitals, and community health services.
Beyond direct care, this data helps the NHS and its partners—such as local councils and charities—improve healthcare and public services. By linking health data with other sources, we can:
Identify people who may need extra support before their health worsens.
Assess how well services meet community needs.
Design better care for the future.
Data is shared and analysed in a way that protects privacy. Personal details are removed or replaced with a code so individuals cannot be identified. In cases where re-identification is necessary—such as for direct patient care—strict legal and ethical safeguards apply. Identifiable data is never shared unless there is, or will be, a direct relationship between the service provider and the patient.
We want to hear your thoughts on how NHS data is used. Your feedback will help us ensure data is handled responsibly and securely while supporting better healthcare and services for you and your community. We want to hear from anyone living in Norfolk, Waveney, Cambridgeshire and Peterborough.
How the survey results will be used
Survey responses are being collected and analysed by Healthwatch Norfolk and the data will be also be used by Healthwatch Cambridgeshire. You can read our full privacy policies at:
http://www.healthwatchnorfolk.co.uk/about-us/privacy-statement.
https://www.healthwatchcambridgeshire.co.uk/privacy
https://www.healthwatchpeterborough.co.uk/privacy
All responses will be anonymous and will be used to make recommendations to health and social care providers. The report will also be publicly available on our respective websites and may be used in other Healthwatch communications.
Want to keep in touch?
To stay up to date with what we are doing at Healthwatch, you can sign up to our newsletter via our website: http://www.healthwatchnorfolk.co.uk
If you do not use email, you can call Healthwatch Norfolk on 01953 856029 to ask to receive our newsletter via post.
Healthwatch Cambridgeshire's website is accessible here: https://www.healthwatchcambridgeshire.co.uk/ and you can contact them via:
Telephone: 0330 355 1285
Email: enquiries@healthwatchcambspboro.co.uk
Survey closing date: 12th May 2025
If you would prefer to do this survey with us over the phone, please call Healthwatch Norfolk on 01953 856029 and we will arrange a time to ring you back to complete the survey.
Alternatively, please email: enquiries@healthwatchnorfolk.co.uk for further support. You can use the same email address if you would prefer to submit your feedback in a video format.