Healthwatch Liverpool are your champion for publicly funded health and social care services. We make sure decision makers hear your voice and use your feedback to improve care.

We want to hear your feedback about care homes in Liverpool. We believe that social care providers can best improve services by listening to people’s experiences - both good, bad, and mixed. Please take a few moments to complete our survey and tell us about your experiences.

The information you share with us helps us spot trends to identify areas for improvement. We may use quotes in our reports, but we will not use any information that will identify you. Our reports are shared with service providers, commissioners, and the general public. You can find more information about how we use your data in our privacy statement.

As well as your feedback, we also ask you to volunteer some personal information. This helps us to help us understand how different groups experience  social care services and supports our focus on improving equality, diversity and inclusion. 

We do not collect any contact information in this survey, and cannot respond to individual responses. If you have any questions or concerns about care homes, other social care services, or the NHS in Liverpool that you would like to speak to a member of our team about, you can contact our information and advice line by phone (0300 77 77 007) or email (enquiries@healthwatchliverpool.co.uk). Our main hours are 9am - 5pm, Monday - Friday.

 

1. Please tell us which care home you are giving feedback about

 

2. How long has your loved one lived at this home?

 

3. How much do you agree or disagree with the following statements about your loved one's care home:

Strongly disagreeDisagreeNeither agree nor disagreeAgreeStrongly agreeUnsure
My loved one is safe living at this care home
My loved one is happy living at this care home
Staff treat my loved one with dignity and respect
Staff have enough time to spend with my loved one
If my loved one needs any help or assistance, staff can provide this quickly
My loved one’s room is kept clean
Communal areas, like the lounge or dining area, in the home are kept clean
My loved one's personal possessions, including clothes, are respected
 

4. How much do you agree or disagree with the following statements about your loved one's care:

Strongly disagreeDisagreeNeither agree nor disagreeAgreeStrongly agreeUnsureNot applicable
My loved one is able to eat the kinds of food they like
My loved one gets to take part in activities that they enjoy
Staff at the home know about my loved one's interests, hobbies and life before they moved into the home
My loved one is able to meet their religious/spiritual needs
My loved one has a say in activities and events at the home
 

5. To what extent do you agree or disagree with the following statements about your own interactions with your loved one's care home:

Strongly disagreeDisagreeNeither agree nor disagreeAgreeStrongly agreeUnsure
I am kept up to date with information about my loved one’s health and their care
I’m able to stay in touch with my loved one as much as I would like (including phone calls, video calls, etc)
I get to see my loved one in person as often as I want to
If I have concerns about my loved one, staff at the home will listen to me and take these concerns seriously
I know how to make a complaint about my loved one's care, if I needed to
 

6. Overall, how would you rate this care home?

 

7. Is there anything else you would like to tell us about your loved ones’ care home? Please also use this space to give us some more information about the above questions, if you would like.