Chester, Flint and Runcorn East Customer Survey

Transport for Wales are undertaking upgrade works at Chester, Flint and Runcorn East Station. We would like to hear what our customers think about our stations, this will help us deliver what our customers want to see at their station. The following questionnaire consist of 7 questions.

1. Please state which station you are providing feedback on?

Chester
Flint
Runcorn East

2. How would you rate your overall experience at the station? Please take into account items such as seating, signage, customer information screens, toilets, waiting rooms and other facilities available to the customer.
(1 being the worst and 10 being the best)

3. How easy was it to find your way around the station?
(1 being very easy, 10 being very hard)

4. How safe and secure did you feel when you was at the station?
(1 being very unsafe, 10 being very safe)

5. Was the Transport for Wales brand easily identified when you were at the station?

Yes
No

6. Please could you rate the following in order of what facilities you would prioritise having at the station?
(1 being the facility you would prioritise least / 10 being the facility you would prioritise most)

	1	2	3	4	5	6	7	8	9	10
Customer Information Screens (Arrival/Departure boards)	Customer Information Screens (Arrival/Departure boards) 1	Customer Information Screens (Arrival/Departure boards) 2	Customer Information Screens (Arrival/Departure boards) 3	Customer Information Screens (Arrival/Departure boards) 4	Customer Information Screens (Arrival/Departure boards) 5	Customer Information Screens (Arrival/Departure boards) 6	Customer Information Screens (Arrival/Departure boards) 7	Customer Information Screens (Arrival/Departure boards) 8	Customer Information Screens (Arrival/Departure boards) 9	Customer Information Screens (Arrival/Departure boards) 10
Public Address Systems (Speakers)	Public Address Systems (Speakers) 1	Public Address Systems (Speakers) 2	Public Address Systems (Speakers) 3	Public Address Systems (Speakers) 4	Public Address Systems (Speakers) 5	Public Address Systems (Speakers) 6	Public Address Systems (Speakers) 7	Public Address Systems (Speakers) 8	Public Address Systems (Speakers) 9	Public Address Systems (Speakers) 10
CCTV coverage throughout the whole station	CCTV coverage throughout the whole station 1	CCTV coverage throughout the whole station 2	CCTV coverage throughout the whole station 3	CCTV coverage throughout the whole station 4	CCTV coverage throughout the whole station 5	CCTV coverage throughout the whole station 6	CCTV coverage throughout the whole station 7	CCTV coverage throughout the whole station 8	CCTV coverage throughout the whole station 9	CCTV coverage throughout the whole station 10
New LED lighting within the canopies and on lighting columns	New LED lighting within the canopies and on lighting columns 1	New LED lighting within the canopies and on lighting columns 2	New LED lighting within the canopies and on lighting columns 3	New LED lighting within the canopies and on lighting columns 4	New LED lighting within the canopies and on lighting columns 5	New LED lighting within the canopies and on lighting columns 6	New LED lighting within the canopies and on lighting columns 7	New LED lighting within the canopies and on lighting columns 8	New LED lighting within the canopies and on lighting columns 9	New LED lighting within the canopies and on lighting columns 10
Station Signage and Branding	Station Signage and Branding 1	Station Signage and Branding 2	Station Signage and Branding 3	Station Signage and Branding 4	Station Signage and Branding 5	Station Signage and Branding 6	Station Signage and Branding 7	Station Signage and Branding 8	Station Signage and Branding 9	Station Signage and Branding 10
Upgraded Waiting Rooms	Upgraded Waiting Rooms 1	Upgraded Waiting Rooms 2	Upgraded Waiting Rooms 3	Upgraded Waiting Rooms 4	Upgraded Waiting Rooms 5	Upgraded Waiting Rooms 6	Upgraded Waiting Rooms 7	Upgraded Waiting Rooms 8	Upgraded Waiting Rooms 9	Upgraded Waiting Rooms 10
Additional platform seating (benches)	Additional platform seating (benches) 1	Additional platform seating (benches) 2	Additional platform seating (benches) 3	Additional platform seating (benches) 4	Additional platform seating (benches) 5	Additional platform seating (benches) 6	Additional platform seating (benches) 7	Additional platform seating (benches) 8	Additional platform seating (benches) 9	Additional platform seating (benches) 10
Upgraded toilet facilities	Upgraded toilet facilities 1	Upgraded toilet facilities 2	Upgraded toilet facilities 3	Upgraded toilet facilities 4	Upgraded toilet facilities 5	Upgraded toilet facilities 6	Upgraded toilet facilities 7	Upgraded toilet facilities 8	Upgraded toilet facilities 9	Upgraded toilet facilities 10
Additional general waste and recycling bins	Additional general waste and recycling bins 1	Additional general waste and recycling bins 2	Additional general waste and recycling bins 3	Additional general waste and recycling bins 4	Additional general waste and recycling bins 5	Additional general waste and recycling bins 6	Additional general waste and recycling bins 7	Additional general waste and recycling bins 8	Additional general waste and recycling bins 9	Additional general waste and recycling bins 10
Water refill stations	Water refill stations 1	Water refill stations 2	Water refill stations 3	Water refill stations 4	Water refill stations 5	Water refill stations 6	Water refill stations 7	Water refill stations 8	Water refill stations 9	Water refill stations 10

Chester, Flint and Runcorn East Customer Survey

1. Introduction

1. Please state which station you are providing feedback on?

2. How would you rate your overall experience at the station? Please take into account items such as seating, signage, customer information screens, toilets, waiting rooms and other facilities available to the customer.
(1 being the worst and 10 being the best)

3. How easy was it to find your way around the station?
(1 being very easy, 10 being very hard)

4. How safe and secure did you feel when you was at the station?
(1 being very unsafe, 10 being very safe)

5. Was the Transport for Wales brand easily identified when you were at the station?

6. Please could you rate the following in order of what facilities you would prioritise having at the station?
(1 being the facility you would prioritise least / 10 being the facility you would prioritise most)

7. Finally, should you have any further feedback, please can you add it below in one short paragraph.

Chester, Flint and Runcorn East Customer Survey

1. Introduction

1. Please state which station you are providing feedback on?

2. How would you rate your overall experience at the station? Please take into account items such as seating, signage, customer information screens, toilets, waiting rooms and other facilities available to the customer. (1 being the worst and 10 being the best)

3. How easy was it to find your way around the station? (1 being very easy, 10 being very hard)

4. How safe and secure did you feel when you was at the station? (1 being very unsafe, 10 being very safe)

5. Was the Transport for Wales brand easily identified when you were at the station?

6. Please could you rate the following in order of what facilities you would prioritise having at the station? (1 being the facility you would prioritise least / 10 being the facility you would prioritise most)

7. Finally, should you have any further feedback, please can you add it below in one short paragraph.

2. How would you rate your overall experience at the station? Please take into account items such as seating, signage, customer information screens, toilets, waiting rooms and other facilities available to the customer.
(1 being the worst and 10 being the best)

3. How easy was it to find your way around the station?
(1 being very easy, 10 being very hard)

4. How safe and secure did you feel when you was at the station?
(1 being very unsafe, 10 being very safe)

6. Please could you rate the following in order of what facilities you would prioritise having at the station?
(1 being the facility you would prioritise least / 10 being the facility you would prioritise most)