Continuous Improvement Maturity Survey

We're conducting a survey to understand SME levels of maturity and appetite for adopting continuous improvement. This survey takes a couple of minutes to complete and comprises 7 questions. Your participation contributes to a broader understanding of how small businesses are adopting and benefiting from continuous improvement practices and systems. There's a prize draw for 10x UN SDG lapel pins for completed surveys by 23/12/2023.

If you're an advisor or mentor, please complete the survey with your knowledge of a typical SME you are working with.

1. How familiar are you and your team with the concepts and principles of continuous improvement practices? *

Basic knowledge of continuous improvement concepts; awareness is limited to management or a small group.
Growing understanding of continuous improvement across the organisation.
Solid understanding of continuous improvement principles across the organisation.
Advanced understanding; continuous improvement is integral to business strategy.
Expertise in continuous improvement; ongoing learning and adaptation.

Comment:

2. How far have you gone to implement continuous improvement practices into your business? *

No structured approach; improvements are ad hoc and reactive.
Initial structured approaches are attempted; some tools and techniques are used inconsistently.
Standardised methods and tools are in place; continuous improvement projects are more frequent.
Continuous improvement is systematically managed and integrated into daily operations.
Continuous improvement is fully embedded in all aspects of the business; innovative practices.

Comment:

3. Is continuous improvement embedded into the organisation and part of the culture? *

Low employee involvement; continuous improvement not part of the culture.
Some employee involvement and training; efforts to build a culture of improvement.
Good level of employee involvement; continuous improvement is encouraged and rewarded.
High employee engagement; continuous improvement is part of the organisational culture.
Continuous improvement is a core value; everyone is involved and accountable.

Comment:

4. To what extent do you measure improvement efforts? *

No formal metrics or measurement of improvement efforts.
Basic metrics introduced; sporadic measurement and tracking.
Regular monitoring of performance metrics; initial signs of improvement and efficiency.
Sophisticated measurement systems; clear evidence of business performance improvement.
Comprehensive metrics driving strategic decisions; significant and sustained performance improvements.

Comment:

5. What are the main challenges or obstacles you have faced in implementing continuous improvement practices? *

Struggling with where and how to start; lack of knowledge and resources.
Inconsistent application; struggle to sustain efforts and see tangible results.
Refining the approach; ensuring consistency and aligning improvements with business goals.
Focusing on continuous innovation; maintaining momentum and adapting to change.
Leading industry practices; continuously evolving and setting new benchmarks.

Comment:

6. What are the (potential) benefits to your business in adopting continuous improvement *

	Not at all	Low	Neutral	High	Very High
Increased Efficiency & Productivity	Increased Efficiency & Productivity Not at all	Increased Efficiency & Productivity Low	Increased Efficiency & Productivity Neutral	Increased Efficiency & Productivity High	Increased Efficiency & Productivity Very High
Enhanced Quality of Products or Services	Enhanced Quality of Products or Services Not at all	Enhanced Quality of Products or Services Low	Enhanced Quality of Products or Services Neutral	Enhanced Quality of Products or Services High	Enhanced Quality of Products or Services Very High
Increased Revenues & Competitiveness	Increased Revenues & Competitiveness Not at all	Increased Revenues & Competitiveness Low	Increased Revenues & Competitiveness Neutral	Increased Revenues & Competitiveness High	Increased Revenues & Competitiveness Very High
Employee Engagement & Empowerment	Employee Engagement & Empowerment Not at all	Employee Engagement & Empowerment Low	Employee Engagement & Empowerment Neutral	Employee Engagement & Empowerment High	Employee Engagement & Empowerment Very High
Achieving Business Goals	Achieving Business Goals Not at all	Achieving Business Goals Low	Achieving Business Goals Neutral	Achieving Business Goals High	Achieving Business Goals Very High

Comment:

7. Given your current resources and time, how likely are you to invest in continuous imporovement software *

Comment:

8. Please provide your email if you would like to receive a copy of the report and to enter the prize draw for 10x UN SDG lapel pins for completed surveys by 23/12/2023.

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