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1. Which service did you use at Age UK? If you want to provide feedback on an additional service, we'd love to hear about it at referralhub@ageukhw.org.uk

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2. How easy was it for you to access this service? *

 

3. Thinking about your most recent enquiry, how quickly did we respond? *

 

4. Thinking about the service you had from Age UK representatives, would you agree or disagree with the following statements *

Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly disagree
I received a warm welcome from the staff
The staff listened to me
I had enough say in how Age UK arranged the service for me
The staff treated me with respect and with dignity
 

5. Everything that Age UK Herefordshire and Worcestershire strives for align with the following five values. Do you think that Age UK representatives reflect these values? *

Strongly agreeAgreeNeither agree nor disagreeDisagreeStrongly disagree
We are friendly
We work together
We make a difference
We are always learning
We are flexible
 

6. Did your experience with Age UK have a positive impact on your life? *