Please complete the below steps before starting a claim:
Step 1 - Contact the Tradesperson who carried out the Sub-Standard Work to go through any concerns.
Explain your concerns and the reasons you are not happy.
Discuss what actions can be undertaken to rectify the situation.
Allow the Tradesperson the opportunity to rectify the Sub-Standard Work or reimburse you for any costs incurred.
Set a final deadline date for the Tradesperson to resolve (usually 7 days) notifying them that you will submit a Claim on the Checkatrade guarantee after that date if a satisfactory conclusion has not been reached.
Step 2 - Gather the relevant information- If you are unable to resolve your claim directly with the Tradesperson, check that your meet our Terms and Conditions to claim under our guarantee, and gather the information of the contact you had with the trade and issues.
Once you are ready to start your claim, please click 'Next Page' below.