Charity Register Survey

Please take a few moments of your time to answer this survey and help us improve our service.

1. In what capacity are you using the charity search facility? (Please select one of the following)

2. What is the purpose of your visit? (Please select all that apply)

3. Which of the following elements was helpful in achieving this? (Please select all that apply)

4. Did you find what you were looking for?

Yes
No

5. If you answered 'No', which of the following best describes why you could not find what you were looking for?

I wanted the latest accounts and they were not yet available
I wanted to download the charity’s governing document and it was not available
I could not find the charity I wanted using the search facility

The information was out of date
The charity is not registered
Other (please specify):

6. If your problem related to a particular charity's entry, please provide the charity number

7. Are there any additional features you would find useful? (check all that apply)

8. How easy was it to use the site?

9. If you found it very difficult or difficult, can you please let us know the reasons for this?

10. Please select the number below that best represents your view for each statement (1 suggests you strongly disagree and 5 suggests you strongly agree) *

	1 (Strongly disagree)	2	3	4	5 (Strongly agree)
I think that I would like to use the system frequently	I think that I would like to use the system frequently 1 (Strongly disagree)	I think that I would like to use the system frequently 2	I think that I would like to use the system frequently 3	I think that I would like to use the system frequently 4	I think that I would like to use the system frequently 5 (Strongly agree)
I found the system unnecessarily complex	I found the system unnecessarily complex 1 (Strongly disagree)	I found the system unnecessarily complex 2	I found the system unnecessarily complex 3	I found the system unnecessarily complex 4	I found the system unnecessarily complex 5 (Strongly agree)
I thought the system was easy to use	I thought the system was easy to use 1 (Strongly disagree)	I thought the system was easy to use 2	I thought the system was easy to use 3	I thought the system was easy to use 4	I thought the system was easy to use 5 (Strongly agree)
I think that I would need the support of a technical person to be able to use this system	I think that I would need the support of a technical person to be able to use this system 1 (Strongly disagree)	I think that I would need the support of a technical person to be able to use this system 2	I think that I would need the support of a technical person to be able to use this system 3	I think that I would need the support of a technical person to be able to use this system 4	I think that I would need the support of a technical person to be able to use this system 5 (Strongly agree)
I found the various functions in this system were well integrated	I found the various functions in this system were well integrated 1 (Strongly disagree)	I found the various functions in this system were well integrated 2	I found the various functions in this system were well integrated 3	I found the various functions in this system were well integrated 4	I found the various functions in this system were well integrated 5 (Strongly agree)
I thought there was too much inconsistency in this system	I thought there was too much inconsistency in this system 1 (Strongly disagree)	I thought there was too much inconsistency in this system 2	I thought there was too much inconsistency in this system 3	I thought there was too much inconsistency in this system 4	I thought there was too much inconsistency in this system 5 (Strongly agree)
I imagine that most people would learn to use this system very quickly	I imagine that most people would learn to use this system very quickly 1 (Strongly disagree)	I imagine that most people would learn to use this system very quickly 2	I imagine that most people would learn to use this system very quickly 3	I imagine that most people would learn to use this system very quickly 4	I imagine that most people would learn to use this system very quickly 5 (Strongly agree)
I found the system very cumbersome to use	I found the system very cumbersome to use 1 (Strongly disagree)	I found the system very cumbersome to use 2	I found the system very cumbersome to use 3	I found the system very cumbersome to use 4	I found the system very cumbersome to use 5 (Strongly agree)
I felt very confident using the system	I felt very confident using the system 1 (Strongly disagree)	I felt very confident using the system 2	I felt very confident using the system 3	I felt very confident using the system 4	I felt very confident using the system 5 (Strongly agree)
I needed to learn a lot of things before I could get going with this system	I needed to learn a lot of things before I could get going with this system 1 (Strongly disagree)	I needed to learn a lot of things before I could get going with this system 2	I needed to learn a lot of things before I could get going with this system 3	I needed to learn a lot of things before I could get going with this system 4	I needed to learn a lot of things before I could get going with this system 5 (Strongly agree)

11. Would you like to be involved in user testing our services?

Yes
No

If yes, please give us your email address