We’d like your help. At CCHA we are carrying out a review of our rents and service charges. We are keen to hear your views so that you can help us to decide how to set our rents in future. Our aim is to make our rents fair and affordable for current and future tenants.
This questionnaire will help us to refine that policy now and make it fit for the future. We will not be making major changes to the policy that will see rents increase dramatically, so please do not be concerned that this is our plan.
This isn’t just a one-off exercise for us. We know that it is a difficult time for many as a result of the Coronavirus pandemic. We will therefore be repeating this questionnaire annually to be able to hear if and how your views change over a longer timeframe.
This survey should take less than 10 minutes to complete.
If you would like any information explained or translated please let us know. If you find it easier for us to talk to you in you own language we can arrange for an interpreter to be present.
Please complete your survey by 5pm on Wednesday 1st December for your chance to win one of five £50 shopping vouchers
1. You and your household
Are you… (please tick all that apply)
2. Which area of Cardiff do you live in?
3. Do you live in one of CCHA's independent living schemes (a 50+ scheme e.g. Houlston Court)?
5. How many bedrooms does your home have?
6. How many children (under the age of 18) live in your home
7. How many adults (18 years old and above) live in your home (please remember to include yourself)
8. Which of these is your main source of income
9. Do you receive help to pay your rent?
10. Has the Coronavirus pandemic had an impact on the main source of income for your
household?
11. Service Charges
CCHA tenants and leaseholders are charged for extra services such as grass cutting and
communal block cleaning (e.g. the stairs to your home, or communal foyer). These are called Service Charges. We would like to hear your views on these services and charges.
Which of these services are included in your Service Charge?
12. Do you think these services provide good value for money
Can you tell us more about why you think they do, or don’t, provide good value for
money?
13. Rent and Affordability
Do you think your rent is affordable?
Can you tell us more about why you think your rent is, or isn’t, affordable?
14. How much is the cost of rent a factor in deciding where you live?
15. What is most important to you when deciding where to live? Please choose up to
three answers from the list below.
16. How do you think CCHA rent levels compare to other types of rental accommodation (e.g. Private rental, other landlords)
17. Do you think that CCHA should take the other costs of running a home into
consideration when setting rents?
18. If you answered yes to question 17, which costs do you think CCHA should take
into account?
19. Thinking about the accommodation you live in and the services you receive from
CCHA, how fair or unfair do you feel CCHA is in setting your rent and other charges?
Can you tell us more about why you think CCHA is, or isn’t, fair in setting your
rent and other charges?
20. Thank you for taking the time to complete this survey. Your views and feedback will help us
to decide how to set our rents in future. Our aim is to make our rents fair and affordable for
current and future tenants.
Would you be interested in taking part in further conversations to help us make our rents fair
and affordable?
Please enter your contact details if you would like to be entered into the draw for a chance to win a £50 shopping voucher
Name
Email address
Phone number
By completing this survey, you give us consent to process the information you provide for the reasons given in this survey. You have the right to withdraw your consent at any time. We will never share or sell the information you provide with any third parties.
All information you give us through this questionnaire will be securely stored for the duration of the review. Once the review is over, we will anonymise your answers, unless you have agreed to further contact, in which case we may refer to your answers when contacting you. Please note that once your answers have been anonymised, we no longer need your consent to store the anonymised information.