Citi_Indago Customer Experience Index (CICE Index)_ 2023/2024
Introduction
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Citi FM and Indago Company Limited are embarking on a mission to transform the landscape of Customer Service excellence in Ghana.
We cordially invite you to participate in this survey, allowing your voice to play a pivotal role in enhancing service delivery in Ghana. Your insights are invaluable, and they will contribute to the positive changes we desire to have.
The survey is designed to take approximately 10 minutes of your time, and please rest assured that your responses will be treated with utmost confidentiality, solely for the purpose of improving services.
Let's commence this journey together; your input can make a significant difference.
Let's get started!
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This question requires an answer
1.
Based on your personal experiences, kindly rate your level of satisfaction regarding service delivery in each of these sectors:
*
Very Dissatisfied
Dissatisfied
Somewhat Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied
Not Applicable / Don't know
Banking
Banking Very Dissatisfied
Banking Dissatisfied
Banking Somewhat Dissatisfied
Banking Somewhat Satisfied
Banking Satisfied
Banking Very Satisfied
Banking Not Applicable / Don't know
Corporate Trustees
Corporate Trustees Very Dissatisfied
Corporate Trustees Dissatisfied
Corporate Trustees Somewhat Dissatisfied
Corporate Trustees Somewhat Satisfied
Corporate Trustees Satisfied
Corporate Trustees Very Satisfied
Corporate Trustees Not Applicable / Don't know
Funeral Services
Funeral Services Very Dissatisfied
Funeral Services Dissatisfied
Funeral Services Somewhat Dissatisfied
Funeral Services Somewhat Satisfied
Funeral Services Satisfied
Funeral Services Very Satisfied
Funeral Services Not Applicable / Don't know
Health Insurance
Health Insurance Very Dissatisfied
Health Insurance Dissatisfied
Health Insurance Somewhat Dissatisfied
Health Insurance Somewhat Satisfied
Health Insurance Satisfied
Health Insurance Very Satisfied
Health Insurance Not Applicable / Don't know
Life Insurance
Life Insurance Very Dissatisfied
Life Insurance Dissatisfied
Life Insurance Somewhat Dissatisfied
Life Insurance Somewhat Satisfied
Life Insurance Satisfied
Life Insurance Very Satisfied
Life Insurance Not Applicable / Don't know
Mobile Telephone Companies
Mobile Telephone Companies Very Dissatisfied
Mobile Telephone Companies Dissatisfied
Mobile Telephone Companies Somewhat Dissatisfied
Mobile Telephone Companies Somewhat Satisfied
Mobile Telephone Companies Satisfied
Mobile Telephone Companies Very Satisfied
Mobile Telephone Companies Not Applicable / Don't know
Non-Life Insurance
Non-Life Insurance Very Dissatisfied
Non-Life Insurance Dissatisfied
Non-Life Insurance Somewhat Dissatisfied
Non-Life Insurance Somewhat Satisfied
Non-Life Insurance Satisfied
Non-Life Insurance Very Satisfied
Non-Life Insurance Not Applicable / Don't know
Oil Marketing Companies
Oil Marketing Companies Very Dissatisfied
Oil Marketing Companies Dissatisfied
Oil Marketing Companies Somewhat Dissatisfied
Oil Marketing Companies Somewhat Satisfied
Oil Marketing Companies Satisfied
Oil Marketing Companies Very Satisfied
Oil Marketing Companies Not Applicable / Don't know
Ride Hailing App Companies
Ride Hailing App Companies Very Dissatisfied
Ride Hailing App Companies Dissatisfied
Ride Hailing App Companies Somewhat Dissatisfied
Ride Hailing App Companies Somewhat Satisfied
Ride Hailing App Companies Satisfied
Ride Hailing App Companies Very Satisfied
Ride Hailing App Companies Not Applicable / Don't know
Savings and Loans
Savings and Loans Very Dissatisfied
Savings and Loans Dissatisfied
Savings and Loans Somewhat Dissatisfied
Savings and Loans Somewhat Satisfied
Savings and Loans Satisfied
Savings and Loans Very Satisfied
Savings and Loans Not Applicable / Don't know
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