We want your help to develop and deliver a new customer vision and strategy that meets the needs of all our residents, communities, businesses and service users.
Our new strategy needs to be inclusive and meet the needs of all our customers. We want each and every customer of Cheshire West and Chester Council to have a positive experience when interacting with the Council, whatever their reason for engaging with us.
Your feedback is important and will be analysed and used to help shape our Customer Strategy, which will then be published later this year.
How to complete this survey
The survey takes approximately 15 mins to complete.
The closing date for responses is 28 February 2025
If there are any questions that you do not wish to answer, please feel free to leave them blank.
To ensure that your response is submitted, please press the ‘Finish survey’ button at the end of the questionnaire.
Completing the questionnaire is voluntary and all the information you provide will be treated in the strictest of confidence. No information will be released that could identify an individual or household. If you would like to know more about how we use and store the information you give us please read our privacy notice.
Council information is also available in audio, Braille, large print or other formats. If you would like a copy in a different format, in another language or require a BSL interpreter, please email enquiries@cheshirewestandchester.gov.uk, telephone 0300 123 8 123 or textphone 18001 01606 275 757.