UKVI - Emails

1. Page 1

Thank you for taking the time to complete this survey.

This research is being carried out by UK Visas and Immigration. We would value your views and feedback about your recent experience of contacting us. The questions will take around five minutes to complete and ask you about the service you have received. The results of this survey will help us to improve the service that you and others will receive.

We would like to assure you that all the information we collect will be kept in the strictest confidence and only used for research purposes, to help us improve the service we provide. It will not be possible for us to identify you from the answers you provide.

1. How easy or difficult was it to find out how to contact UKVI?

Very Easy
Fairly Easy
Fairly Difficult
Very Difficult

2. Below are some statements about the service you have experienced - to what extent do you agree or disagree with the following?

	Strongly Agree	Tend to Agree	Tend to Disagree	Strongly Disagree
The advisor that dealt with my query was knowledgeable	The advisor that dealt with my query was knowledgeable Strongly Agree	The advisor that dealt with my query was knowledgeable Tend to Agree	The advisor that dealt with my query was knowledgeable Tend to Disagree	The advisor that dealt with my query was knowledgeable Strongly Disagree
The advisor that dealt with my query treated me with respect	The advisor that dealt with my query treated me with respect Strongly Agree	The advisor that dealt with my query treated me with respect Tend to Agree	The advisor that dealt with my query treated me with respect Tend to Disagree	The advisor that dealt with my query treated me with respect Strongly Disagree
The advisor provided the information I needed	The advisor provided the information I needed Strongly Agree	The advisor provided the information I needed Tend to Agree	The advisor provided the information I needed Tend to Disagree	The advisor provided the information I needed Strongly Disagree

3. Thinking about your overall experience, how satisfied or dissatisfied were you with the service you received today?

Very Satisfied
Fairly Satisfied
Fairly Dissatisfied
Very Dissatisfied

4. Is there anything else you would like to add to enable us to enhance the service we provide?

6. Was your query on behalf of yourself or a 3rd party

Myself
3rd party

7. What stage in the application process were you calling about?

Before applying
Having applied
Having received a decision
Other

8. What visa category were you enquiring about?

9. Which language did you require when using this service?

Native
English