Prehab Service User Feedback Survey

We would be grateful for your honest feedback to help us improve our service.

This survey should take no more than 10 minutes to fill in. There are 5 sections with space to add examples of what the service does well or could do better.

Please tick the option that you feel best applies to your experience. If you do not know, or cannot answer the questions, then please tick 'unsure'. Your responses are anonymous.

If you need any help, or would prefer it in another format, please let a member of staff know.

1. The service meets my needs

	Rarely	Sometimes	Often	Always	Unsure
I am asked what matters to me	I am asked what matters to me Rarely	I am asked what matters to me Sometimes	I am asked what matters to me Often	I am asked what matters to me Always	I am asked what matters to me Unsure
I am asked about all aspects of my life (including diet, mental health, exercise)	I am asked about all aspects of my life (including diet, mental health, exercise) Rarely	I am asked about all aspects of my life (including diet, mental health, exercise) Sometimes	I am asked about all aspects of my life (including diet, mental health, exercise) Often	I am asked about all aspects of my life (including diet, mental health, exercise) Always	I am asked about all aspects of my life (including diet, mental health, exercise) Unsure
I am given support that meets my needs and situation	I am given support that meets my needs and situation Rarely	I am given support that meets my needs and situation Sometimes	I am given support that meets my needs and situation Often	I am given support that meets my needs and situation Always	I am given support that meets my needs and situation Unsure
I am supported to work towards goals that are important to me	I am supported to work towards goals that are important to me Rarely	I am supported to work towards goals that are important to me Sometimes	I am supported to work towards goals that are important to me Often	I am supported to work towards goals that are important to me Always	I am supported to work towards goals that are important to me Unsure
I am able to involve family/carers in planning and decisions as much as I want	I am able to involve family/carers in planning and decisions as much as I want Rarely	I am able to involve family/carers in planning and decisions as much as I want Sometimes	I am able to involve family/carers in planning and decisions as much as I want Often	I am able to involve family/carers in planning and decisions as much as I want Always	I am able to involve family/carers in planning and decisions as much as I want Unsure
I am told about support for my family/carers	I am told about support for my family/carers Rarely	I am told about support for my family/carers Sometimes	I am told about support for my family/carers Often	I am told about support for my family/carers Always	I am told about support for my family/carers Unsure
I am supported to review my plans and progress regularly	I am supported to review my plans and progress regularly Rarely	I am supported to review my plans and progress regularly Sometimes	I am supported to review my plans and progress regularly Often	I am supported to review my plans and progress regularly Always	I am supported to review my plans and progress regularly Unsure

2. The service was accessible to me

	Rarely	Sometimes	Often	Always	Unsure
I was given access to the service when I needed it in my cancer journey	I was given access to the service when I needed it in my cancer journey Rarely	I was given access to the service when I needed it in my cancer journey Sometimes	I was given access to the service when I needed it in my cancer journey Often	I was given access to the service when I needed it in my cancer journey Always	I was given access to the service when I needed it in my cancer journey Unsure
I am able to get to the service easily	I am able to get to the service easily Rarely	I am able to get to the service easily Sometimes	I am able to get to the service easily Often	I am able to get to the service easily Always	I am able to get to the service easily Unsure
I can access the service at times that are good for me	I can access the service at times that are good for me Rarely	I can access the service at times that are good for me Sometimes	I can access the service at times that are good for me Often	I can access the service at times that are good for me Always	I can access the service at times that are good for me Unsure
I am seen within 10 minutes of my appointment time	I am seen within 10 minutes of my appointment time Rarely	I am seen within 10 minutes of my appointment time Sometimes	I am seen within 10 minutes of my appointment time Often	I am seen within 10 minutes of my appointment time Always	I am seen within 10 minutes of my appointment time Unsure
I am given enough time at my appointments	I am given enough time at my appointments Rarely	I am given enough time at my appointments Sometimes	I am given enough time at my appointments Often	I am given enough time at my appointments Always	I am given enough time at my appointments Unsure

3. My care was well coordinated

	Rarely	Sometimes	Often	Always	Unsure
I find it easy to contact my named worker	I find it easy to contact my named worker Rarely	I find it easy to contact my named worker Sometimes	I find it easy to contact my named worker Often	I find it easy to contact my named worker Always	I find it easy to contact my named worker Unsure
I have a plan that includes the people involved in my care	I have a plan that includes the people involved in my care Rarely	I have a plan that includes the people involved in my care Sometimes	I have a plan that includes the people involved in my care Often	I have a plan that includes the people involved in my care Always	I have a plan that includes the people involved in my care Unsure
I am confident updates about my plan are shared with those that need to see them	I am confident updates about my plan are shared with those that need to see them Rarely	I am confident updates about my plan are shared with those that need to see them Sometimes	I am confident updates about my plan are shared with those that need to see them Often	I am confident updates about my plan are shared with those that need to see them Always	I am confident updates about my plan are shared with those that need to see them Unsure

4. My experience of the service

	Rarely	Sometimes	Often	Always	Unsure
I have confidence the service understands my needs	I have confidence the service understands my needs Rarely	I have confidence the service understands my needs Sometimes	I have confidence the service understands my needs Often	I have confidence the service understands my needs Always	I have confidence the service understands my needs Unsure
I am given support that helps me feel in control over my situation	I am given support that helps me feel in control over my situation Rarely	I am given support that helps me feel in control over my situation Sometimes	I am given support that helps me feel in control over my situation Often	I am given support that helps me feel in control over my situation Always	I am given support that helps me feel in control over my situation Unsure
I have opportunities to meet other people who have experienced similar issues if I want to	I have opportunities to meet other people who have experienced similar issues if I want to Rarely	I have opportunities to meet other people who have experienced similar issues if I want to Sometimes	I have opportunities to meet other people who have experienced similar issues if I want to Often	I have opportunities to meet other people who have experienced similar issues if I want to Always	I have opportunities to meet other people who have experienced similar issues if I want to Unsure
I am confident that the staff have the skills and knowledge to support me	I am confident that the staff have the skills and knowledge to support me Rarely	I am confident that the staff have the skills and knowledge to support me Sometimes	I am confident that the staff have the skills and knowledge to support me Often	I am confident that the staff have the skills and knowledge to support me Always	I am confident that the staff have the skills and knowledge to support me Unsure

5. Please tell us about anything you think we have done particularly well

6. Please tell us about anything you think we can do better

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