Build advanced surveys that deliver more than SurveyMonkey can
Now you can collect, analyse, and act on feedback without hitting feature walls.
Why choose SmartSurvey?
Build surveys that do more
Logic, branching, and piping give you complete control of every path each respondent takes.
Reach respondents on every channel
Email, SMS, QR codes, web embed, and offline collection for more ways to gather feedback.
Get smarter insights with AI
Thematic categorisation, sentiment analysis, and translations for deeper insights.
Get support from real people
Phone, live chat, or email experts who know the platform, respond fast, and want to help.
Advanced surveys. Better value. Built to scale.
| Feature | SmartSurvey | SurveyMonkey |
|---|---|---|
| Custom branding |  |
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| Skip logic and branching | |
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| Multiple file export types | |
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| Role-based dashboards | |
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| Omnichannel feedback collection | |
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| Sentiment analysis | |
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| AI thematic analysis | |
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| AI adaptive surveys | |
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| AI survey translations | |
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| Case management | |
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| WCAG 2.2 AA accessibility compliance | |
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| Custom HTML email invitations | |
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| Dedicated support on all paid plans | |
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| Free migration support | |
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| No response overage charges | |
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Build surveys that perform better
Advanced logic, easy to set up. Better data, better completion.
Build branching logic without coding
Guide respondents to relevant questions only.
Personalise using previous answers
Pipe earlier responses into later questions.
Create on-brand surveys that convert
Apply your logo, colours, and fonts throughout.
Share your surveys in more ways
Reach respondents on every channel
Distribute via email, SMS, and QR codes
Reach respondents on the channels they use.
Collect responses online and offline
Sync offline responses when reconnected.
Embed surveys anywhere on your site
Capture feedback at the right moment.
Uncover insights faster
Less manual work, faster decisions.
Surface key themes automatically
AI groups open-text answers into categories.
Understand sentiment at scale
See whether feedback trends positive or negative.
Translate surveys and responses instantly
Run multilingual feedback collection with ease.
Get support from real people
Dedicated support on paid plans. Phone, chat, and email included.
Speak to a real person, not a bot
Phone, chat, and email support on paid plans.
Get answers fast when it matters
Rated higher than SurveyMonkey on G2 support.
Move from SurveyMonkey with free help
Free migration included for new customers.
Don’t just take our word for it
“Would recommend this over Survey Monkey any day! Keep up the great work especially the support teams who work there.”
(Trustpilot review)
“SmartSurvey is a great platform for research surveys. It’s easy to choose the question formats and editing and the resulting generated graphs and diagrams and super useful for reports. Highly recommend!”
(Trustpilot review)
“A really good survey tool.
Better than SurveyMonkey.”
(Trustpilot Review)
“Smartsurvey helps collect and summarise data in ways which would take ages using spreadsheets or other types of product. It is an invaluable tool!”
(Verified G2 Review)
“There is no better tool I have used than SmartSurvey for business surveys. It offers what business needs and more and has been very instrumental to our business.”
(Verified G2 Review)
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Frequently asked questions
Yes. SmartSurvey is built for teams that need advanced survey functionality without hitting feature walls or paying to unlock them. You get advanced logic, branching, piping, AI adaptive surveys, and AI translations as part of your plan. SurveyMonkey reserves features like SMS distribution and offline collection for enterprise contracts, and locks deeper analytics behind higher tiers. For advanced surveys and serious feedback collection, SmartSurvey gives you more capability at a more predictable cost.
SmartSurvey is a complete feedback management platform. You can build advanced surveys with logic and personalisation, distribute them across email, SMS, QR codes, web embed, offline, and kiosk channels, analyse responses with AI-powered thematic and sentiment tools, and close the loop with built-in case management and team workflows. That breadth makes it a stronger choice than SurveyMonkey for teams running structured feedback collection programmes rather than one-off surveys.
Yes. SmartSurvey connects with Salesforce, HubSpot, and Microsoft Dynamics for contact data, Power BI for reporting, and Microsoft Teams and Slack for alerts. Surveys can be embedded into websites and apps. API and webhook access is available for custom integrations with your existing tech stack.
Yes. SmartSurvey is ISO27001 certified and Cyber Essentials Plus accredited. All data is encrypted with TLS in transit and AES at rest. SmartSurvey is fully GDPR compliant, with localised data storage options available to meet your specific requirements.
Yes. You can book a personalised demo with our team to see SmartSurvey in action and test it against your specific use case before making any commitment. Request a demo to get started.
Pricing depends on your requirements, team size, and the features you need. Unlike SurveyMonkey, SmartSurvey does not charge overage fees for responses beyond your plan. Book a demo to discuss your needs and get a tailored quote.
SurveyMonkey restricts phone and live chat support to its highest-tier plans. On lower tiers, users are directed to email only with no guaranteed response times. SmartSurvey includes dedicated support via phone, live chat, and email on paid plans, with enterprise customers also able to access custom SLAs and dedicated onboarding.
Create a survey or form now!
