Trust in Water

1. Trust in Water
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The purpose of this questionnaire is to explore trust amongst key organisation in the water sector as part of a research project for the Centre for Evaluating Complexity across the Nexus - www.cecan.ac.uk. The results will be presented at New Economic Knowledge Services conference on 13th June 2-6pm at London Bridge on 'Smarter Regulation through building Trust'. Complete this survey and you get a 30% reduction on the cost of the event - see discount code at the end of the survey. For more details and to book, go to http://bit.ly/2nVYqPR.

1. How important do you think trust between different organisations in the water sector is? *

Very important
Quite important
Not important

Comments:

2. Trust between organisations is important because it effects *

	Very important	Important	Somewhat important	Not important at all
The reliable delivery of quality water	The reliable delivery of quality water Very important	The reliable delivery of quality water Important	The reliable delivery of quality water Somewhat important	The reliable delivery of quality water Not important at all
The price of water to customers	The price of water to customers Very important	The price of water to customers Important	The price of water to customers Somewhat important	The price of water to customers Not important at all
The level of detailed regulation	The level of detailed regulation Very important	The level of detailed regulation Important	The level of detailed regulation Somewhat important	The level of detailed regulation Not important at all
The ability to agree on new activity to deliver water services	The ability to agree on new activity to deliver water services Very important	The ability to agree on new activity to deliver water services Important	The ability to agree on new activity to deliver water services Somewhat important	The ability to agree on new activity to deliver water services Not important at all
The ability to deliver new activity to deliver water services	The ability to deliver new activity to deliver water services Very important	The ability to deliver new activity to deliver water services Important	The ability to deliver new activity to deliver water services Somewhat important	The ability to deliver new activity to deliver water services Not important at all
The ability to innovate and take risks	The ability to innovate and take risks Very important	The ability to innovate and take risks Important	The ability to innovate and take risks Somewhat important	The ability to innovate and take risks Not important at all
The reputation of the water sector	The reputation of the water sector Very important	The reputation of the water sector Important	The reputation of the water sector Somewhat important	The reputation of the water sector Not important at all

Comments:

3. How important is the trustworthiness of different organisations for the ability of the water sector to deliver its mission at a reasonable cost? *

	Very important	Important	Somewhat important	Not important
Government	Government Very important	Government Important	Government Somewhat important	Government Not important
Economic regulator	Economic regulator Very important	Economic regulator Important	Economic regulator Somewhat important	Economic regulator Not important
Quality regulators - EA and DWI	Quality regulators - EA and DWI Very important	Quality regulators - EA and DWI Important	Quality regulators - EA and DWI Somewhat important	Quality regulators - EA and DWI Not important
Water companies	Water companies Very important	Water companies Important	Water companies Somewhat important	Water companies Not important
Investors in water companies	Investors in water companies Very important	Investors in water companies Important	Investors in water companies Somewhat important	Investors in water companies Not important
Environmental NGOs	Environmental NGOs Very important	Environmental NGOs Important	Environmental NGOs Somewhat important	Environmental NGOs Not important
Customer representatives	Customer representatives Very important	Customer representatives Important	Customer representatives Somewhat important	Customer representatives Not important
Customers	Customers Very important	Customers Important	Customers Somewhat important	Customers Not important
Land managers	Land managers Very important	Land managers Important	Land managers Somewhat important	Land managers Not important
Suppliers to water companies	Suppliers to water companies Very important	Suppliers to water companies Important	Suppliers to water companies Somewhat important	Suppliers to water companies Not important

Comments:

4. How trustworthy do you think these type of organisations generally are? *

	Very trustworthy	Trustworthy	Highly variable	Not trustworthy
Government	Government Very trustworthy	Government Trustworthy	Government Highly variable	Government Not trustworthy
Economic Regulator	Economic Regulator Very trustworthy	Economic Regulator Trustworthy	Economic Regulator Highly variable	Economic Regulator Not trustworthy
Quality regulators - EA and DWI	Quality regulators - EA and DWI Very trustworthy	Quality regulators - EA and DWI Trustworthy	Quality regulators - EA and DWI Highly variable	Quality regulators - EA and DWI Not trustworthy
Water companies	Water companies Very trustworthy	Water companies Trustworthy	Water companies Highly variable	Water companies Not trustworthy
Investors in water companies	Investors in water companies Very trustworthy	Investors in water companies Trustworthy	Investors in water companies Highly variable	Investors in water companies Not trustworthy
Environmental NGOs	Environmental NGOs Very trustworthy	Environmental NGOs Trustworthy	Environmental NGOs Highly variable	Environmental NGOs Not trustworthy
Customer representatives	Customer representatives Very trustworthy	Customer representatives Trustworthy	Customer representatives Highly variable	Customer representatives Not trustworthy
Customers	Customers Very trustworthy	Customers Trustworthy	Customers Highly variable	Customers Not trustworthy
Land managers	Land managers Very trustworthy	Land managers Trustworthy	Land managers Highly variable	Land managers Not trustworthy
Suppliers to water companies	Suppliers to water companies Very trustworthy	Suppliers to water companies Trustworthy	Suppliers to water companies Highly variable	Suppliers to water companies Not trustworthy

Comments:

5. What would you look at to assess trustworthiness of organisations? *

	Crucial	Relevant	Somewhat relevant	Irrelevant
The level of competitive pressure they face	The level of competitive pressure they face Crucial	The level of competitive pressure they face Relevant	The level of competitive pressure they face Somewhat relevant	The level of competitive pressure they face Irrelevant
Governance and accountability	Governance and accountability Crucial	Governance and accountability Relevant	Governance and accountability Somewhat relevant	Governance and accountability Irrelevant
Individual personalities	Individual personalities Crucial	Individual personalities Relevant	Individual personalities Somewhat relevant	Individual personalities Irrelevant
Organisational values	Organisational values Crucial	Organisational values Relevant	Organisational values Somewhat relevant	Organisational values Irrelevant
Past practice in balancing organisational interests against others	Past practice in balancing organisational interests against others Crucial	Past practice in balancing organisational interests against others Relevant	Past practice in balancing organisational interests against others Somewhat relevant	Past practice in balancing organisational interests against others Irrelevant
Competence	Competence Crucial	Competence Relevant	Competence Somewhat relevant	Competence Irrelevant
Their consistency in approach	Their consistency in approach Crucial	Their consistency in approach Relevant	Their consistency in approach Somewhat relevant	Their consistency in approach Irrelevant
Openness and engagement	Openness and engagement Crucial	Openness and engagement Relevant	Openness and engagement Somewhat relevant	Openness and engagement Irrelevant
How long-term the outlook of organisations are	How long-term the outlook of organisations are Crucial	How long-term the outlook of organisations are Relevant	How long-term the outlook of organisations are Somewhat relevant	How long-term the outlook of organisations are Irrelevant
Organisational leadership	Organisational leadership Crucial	Organisational leadership Relevant	Organisational leadership Somewhat relevant	Organisational leadership Irrelevant
Their willingness to understand your perspective	Their willingness to understand your perspective Crucial	Their willingness to understand your perspective Relevant	Their willingness to understand your perspective Somewhat relevant	Their willingness to understand your perspective Irrelevant

Comments:

6. How do you judge how trustworthy other organisations are? *

	Crucial	Important	Somewhat important	Irrelevant
Your own interactions with people in other organisations	Your own interactions with people in other organisations Crucial	Your own interactions with people in other organisations Important	Your own interactions with people in other organisations Somewhat important	Your own interactions with people in other organisations Irrelevant
Stories you hear from others in your organisation	Stories you hear from others in your organisation Crucial	Stories you hear from others in your organisation Important	Stories you hear from others in your organisation Somewhat important	Stories you hear from others in your organisation Irrelevant
Stories you hear from others in other organisations	Stories you hear from others in other organisations Crucial	Stories you hear from others in other organisations Important	Stories you hear from others in other organisations Somewhat important	Stories you hear from others in other organisations Irrelevant
News in the media	News in the media Crucial	News in the media Important	News in the media Somewhat important	News in the media Irrelevant
Statements and data put out by other organisations	Statements and data put out by other organisations Crucial	Statements and data put out by other organisations Important	Statements and data put out by other organisations Somewhat important	Statements and data put out by other organisations Irrelevant
Assessments of performance by regulators	Assessments of performance by regulators Crucial	Assessments of performance by regulators Important	Assessments of performance by regulators Somewhat important	Assessments of performance by regulators Irrelevant

Comments:

7. Looking forward do you think trust between organisations in the industry is going to become more or less important? *

More
About the same
Less

Comments:

8. What factors are likely to drive the need for more or less trust? *

	Increased need for trust	Neutral	Reduced need for trust
Inflation	Inflation Increased need for trust	Inflation Neutral	Inflation Reduced need for trust
The need to innovate and take risks	The need to innovate and take risks Increased need for trust	The need to innovate and take risks Neutral	The need to innovate and take risks Reduced need for trust
Pressures on water prices	Pressures on water prices Increased need for trust	Pressures on water prices Neutral	Pressures on water prices Reduced need for trust
EU Exit	EU Exit Increased need for trust	EU Exit Neutral	EU Exit Reduced need for trust
Customer expectations	Customer expectations Increased need for trust	Customer expectations Neutral	Customer expectations Reduced need for trust
Stakeholder expectations	Stakeholder expectations Increased need for trust	Stakeholder expectations Neutral	Stakeholder expectations Reduced need for trust
Government policy	Government policy Increased need for trust	Government policy Neutral	Government policy Reduced need for trust

Comments:

9. The importance of the trustworthiness of which players is likely to increase in the future? *

	Very much	Somewhat	Stay the same	Reduce
Government	Government Very much	Government Somewhat	Government Stay the same	Government Reduce
Regulators	Regulators Very much	Regulators Somewhat	Regulators Stay the same	Regulators Reduce
Water companies	Water companies Very much	Water companies Somewhat	Water companies Stay the same	Water companies Reduce
Investors in water companies	Investors in water companies Very much	Investors in water companies Somewhat	Investors in water companies Stay the same	Investors in water companies Reduce
Environmental NGOs	Environmental NGOs Very much	Environmental NGOs Somewhat	Environmental NGOs Stay the same	Environmental NGOs Reduce
Customer representatives	Customer representatives Very much	Customer representatives Somewhat	Customer representatives Stay the same	Customer representatives Reduce
Customers	Customers Very much	Customers Somewhat	Customers Stay the same	Customers Reduce
Land managers	Land managers Very much	Land managers Somewhat	Land managers Stay the same	Land managers Reduce
Suppliers to water companies	Suppliers to water companies Very much	Suppliers to water companies Somewhat	Suppliers to water companies Stay the same	Suppliers to water companies Reduce

Comments:

Trust in Water

1. Trust in Water Page 1 of 3

1. How important do you think trust between different organisations in the water sector is? *

2. Trust between organisations is important because it effects *

3. How important is the trustworthiness of different organisations for the ability of the water sector to deliver its mission at a reasonable cost? *

4. How trustworthy do you think these type of organisations generally are? *

5. What would you look at to assess trustworthiness of organisations? *

6. How do you judge how trustworthy other organisations are? *

7. Looking forward do you think trust between organisations in the industry is going to become more or less important? *

8. What factors are likely to drive the need for more or less trust? *

9. The importance of the trustworthiness of which players is likely to increase in the future? *

10. What are the key actions required to increase the trustworthiness of players in the water sector? *

1. Trust in Water
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