Nest Member Help Centre Survey
Introduction
We'd like your feedback on how you've found Nest’s member help centre today. This will be really useful in helping us improve our service. It will only take a minute to answer and your views will be treated anonymously. If you'd like to contact Nest about your specific organisation, please contact us via the usual channels.
What information were you looking for today when using the Member Help Centre? Please give us your comments in the box provided.
This question requires an answer
Did you get the information that you needed from the Member Help Centre today? (Red * are required questions) *
This question requires an answer
You said "only partially" or "not at all", what options will you try next to get the information you need? Please select all that apply. *
This question requires an answer.
How satisfied were you with your experience of our Member Help Centre *
Please could you give your reason for giving that score:
This question requires an answer
How easy do you think it is to find the Member Help Centre? *
This question requires an answer
Which tools did you use when you visited the Member Help Centre today? Please select all that apply. *
This question requires an answer
Did you try another way to get the information you needed before visiting the Member Help Centre today? *
This question requires an answer
You said you tried to get the information you needed another way. Could you let us know how you tried to do this? Please select all that apply. *